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Featured Articles Archive

A Positive Approach to Conflict

Pet store managers must be prepared to resolve conflicts between staff members in a way that strengthens the team overall.

Proper Protection

Reducing the potential harm from non-native species requires collaboration to develop a balanced course of action that begins, not ends, with risk assessment methods.

Send in the Reinforcements

Beyond keeping pets at their healthiest, remedies and supplements can also help retailers boost sales in other categories.

Globe-Trotting Pets

Pets are members of the family, which means they’re traveling just as much as their owners. Here’s how retailers can take advantage of this growing category.

Keeping Grain-Free Going

Consumer awareness of grain-free dog foods and treats is high, but this doesn’t mean pet specialty retailers can kick back and let the products sell themselves—retailers must educate, promote and discuss.

Swimming with Sharks

Running an aquatic-focused pet store every day is challenging, especially in the age of the internet. But Greg Housley shows how great customer service is still the key to success in the modern era.

The Power of Information

The World Pet Association’s 2016 Retail Operating Performance Report offers unique insight into the pet specialty channel.

The Ethical Experience

For more than a half-century, Ethical Products has been helping pet specialty retailers succeed by offering a well-rounded product lineup that is constantly updated.

Where It’s Made Matters

Consumers today are actively shopping for pet products that are Made in the USA, and smart retailers are responding by stocking more of these popular goods.

Lessons from the Campaign Trail

No matter how they plan to vote on Election Day, retailers can learn a lot about shaping public perception by looking at how candidates run for office.

A POSitive Investment

Point-of-sale systems have evolved to become more useful and functional than ever before, and every pet store should have one that best suits its unique needs.

The Meat of the Matter

Feline nutrition trends include premium proteins, innovative packaging and tasty snacks for finicky eaters.

The Easy Way to Add Grooming

Having a solid plan in place while being prepared to adjust course are keys to maintaining your sanity when expanding or debuting a pet store’s service offerings.

On the High Wire

Four single-unit pet specialty retailers reveal how they are stepping up to overcome the challenges facing small, independent pet stores in today’s rapidly evolving marketplace.

Six Essential Communication Skills for Managers

The performance of pet store employees ultimately depends on their leaders’ ability to effectively communicate expectations and goals.

The Big Chill

Despite several recalls in 2015, the frozen pet food category continues to grow at a hot pace.

New Hope for Responsible Breeders

When it comes to combating substandard breeders, the new voluntary breeder certification program introduced by Purdue University is a better alternative to pet sale bans.

Presents of Mind

With a unique selection of gifts for pets and pet lovers and the right marketing strategy, retailers can lay the groundwork for a successful holiday season of sales.

Spot-On Stain and Odor Solutions

Pet parents struggle to provide the most comfortable home for their animals, while also maintaining a clean, enjoyable space for their families and guests.

Partners in Pet Care

Professionals who make their living working with pets should play a valuable role in discussions about animal care legislation and regulation.
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Popular Articles

The Truth About the FDA’s Grain-Free Dog Food Warning

The troubling lack of information could result in unnecessary panic among pet owners.

The Most Important Pet Product Categories in 2019

A recent survey reveals how the expectations of brick-and-mortar stores compare to online retailers.

What Are Pet Stores Doing to Better Compete with Online Retailers?

Traditional pet retailers reveal their strategies for fighting back against the rising tide of internet competition.

Independent Evolution

This rising star in pet retail is bringing together some of the industry’s top chains and arming them with the resources needed to succeed in a fast-changing marketplace.

The Top 25 Pet Retailers in North America

The 2018 Pet Business Top 25 Retailers list shows that North America’s largest pet store chains continued to experience phenomenal growth over the past year—a trend that shows no signs of slowing.
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