Pet store managers must be prepared to resolve conflicts between staff members in a way that strengthens the team overall.
Reducing the potential harm from non-native species requires collaboration to develop a balanced course of action that begins, not ends, with risk assessment methods.
Beyond keeping pets at their healthiest, remedies and supplements can also help retailers boost sales in other categories.
Pets are members of the family, which means they’re traveling just as much as their owners. Here’s how retailers can take advantage of this growing category.
Consumer awareness of grain-free dog foods and treats is high, but this doesn’t mean pet specialty retailers can kick back and let the products sell themselves—retailers must educate, promote and discuss.
Running an aquatic-focused pet store every day is challenging, especially in the age of the internet. But Greg Housley shows how great customer service is still the key to success in the modern era.
The World Pet Association’s 2016 Retail Operating Performance Report offers unique insight into the pet specialty channel.
For more than a half-century, Ethical Products has been helping pet specialty retailers succeed by offering a well-rounded product lineup that is constantly updated.
Consumers today are actively shopping for pet products that are Made in the USA, and smart retailers are responding by stocking more of these popular goods.
No matter how they plan to vote on Election Day, retailers can learn a lot about shaping public perception by looking at how candidates run for office.
Point-of-sale systems have evolved to become more useful and functional than ever before, and every pet store should have one that best suits its unique needs.
Feline nutrition trends include premium proteins, innovative packaging and tasty snacks for finicky eaters.
Having a solid plan in place while being prepared to adjust course are keys to maintaining your sanity when expanding or debuting a pet store’s service offerings.
Four single-unit pet specialty retailers reveal how they are stepping up to overcome the challenges facing small, independent pet stores in today’s rapidly evolving marketplace.
The performance of pet store employees ultimately depends on their leaders’ ability to effectively communicate expectations and goals.
Despite several recalls in 2015, the frozen pet food category continues to grow at a hot pace.
When it comes to combating substandard breeders, the new voluntary breeder certification program introduced by Purdue University is a better alternative to pet sale bans.
With a unique selection of gifts for pets and pet lovers and the right marketing strategy, retailers can lay the groundwork for a successful holiday season of sales.
Pet parents struggle to provide the most comfortable home for their animals, while also maintaining a clean, enjoyable space for their families and guests.
Professionals who make their living working with pets should play a valuable role in discussions about animal care legislation and regulation.