In today’s highly competitive, high-tech retail environment, pet stores that do not understand how to obtain and utilize key sales and customer information risk drowning in their own ignorance.
Taking a look at this year’s gifting trends at both ends of the leash can help pet retailers attract their share of sales during the holiday season.
The Wet Spot Tropical Fish in Portland, Ore., earned its status as an award-winning live animal retailer by focusing on unusual freshwater tropical fish and aiding the success of its loyal customer base of aquarium hobbyists.
For independent pet specialty retailers, access to the right metrics is the key to making a data-driven play for success.
Twenty years after emerging in the pet industry, Zuke’s continues to do what it does best—produce healthy, natural treats.
By focusing on posing the right questions instead of giving advice, pet store owners and managers can help their employees take responsibility for solving their own motivational problems.
First-aid and wound-care products help pet owners care for their injured animals and help retailers become a trusted resource for the local pet-owning community.
Health trends in the human and pet worlds are spurring expansion and innovation in the dog chew category.
When should pet retailers start preparing for the highly anticipated holiday selling season, and how can they make this year more lucrative than the last?
For more than 45 years, family-owned Coastal Pet Products has been a key partner and driver of success for pet specialty retailers.
Pet product manufacturers are teaming up with stars to create and promote their wares, but does it really have an impact at retail?
Small and toy dog breeds are digging up big sales in pet specialty retail.
Understanding that its staff is its biggest asset, Mud Bay goes above and beyond to make sure that every employee feels valued.
Mud Bay's annual Mudstock event gathers every member of the chain's staff for a day of learning, team-building and fun.
Mud Bay is giving its staff a bigger stake in the chain's success by instituting an employee stock ownership plan.
The demand for domestically sourced and manufactured pet products is on the rise as consumers continue to equate these items with high quality.
While pet specialty stores undoubtedly face growing competition from online outlets, the right approach can go a long way in protecting a brick-and-mortar retailer's bottom line from this looming threat.
Independent pet specialty stores must understand and overcome the increasing competition they face from other brick-and-mortar retail channels in order to grow their share of the pet care market.
One veteran independent pet specialty retailer reveals the challenges that keep him up at night, as well as how his store's approach to customer service helps him sleep easier.
Prominent industry executives share their perspectives on the many opportunities and challenges facing pet specialty retailers today and in the future.