Running an aquatic-focused pet store every day is challenging, especially in the age of the internet. But Greg Housley shows how great customer service is still the key to success in the modern era.
The World Pet Association’s 2016 Retail Operating Performance Report offers unique insight into the pet specialty channel.
For more than a half-century, Ethical Products has been helping pet specialty retailers succeed by offering a well-rounded product lineup that is constantly updated.
Consumers today are actively shopping for pet products that are Made in the USA, and smart retailers are responding by stocking more of these popular goods.
No matter how they plan to vote on Election Day, retailers can learn a lot about shaping public perception by looking at how candidates run for office.
Point-of-sale systems have evolved to become more useful and functional than ever before, and every pet store should have one that best suits its unique needs.
Feline nutrition trends include premium proteins, innovative packaging and tasty snacks for finicky eaters.
Having a solid plan in place while being prepared to adjust course are keys to maintaining your sanity when expanding or debuting a pet store’s service offerings.
Four single-unit pet specialty retailers reveal how they are stepping up to overcome the challenges facing small, independent pet stores in today’s rapidly evolving marketplace.
The performance of pet store employees ultimately depends on their leaders’ ability to effectively communicate expectations and goals.
Despite several recalls in 2015, the frozen pet food category continues to grow at a hot pace.
When it comes to combating substandard breeders, the new voluntary breeder certification program introduced by Purdue University is a better alternative to pet sale bans.
With a unique selection of gifts for pets and pet lovers and the right marketing strategy, retailers can lay the groundwork for a successful holiday season of sales.
Pet parents struggle to provide the most comfortable home for their animals, while also maintaining a clean, enjoyable space for their families and guests.
Professionals who make their living working with pets should play a valuable role in discussions about animal care legislation and regulation.
An employee stock ownership plan is an option that more pet business owners should consider as an employee benefit, or as an alternative to selling to outsiders.
After a tragic wakeup call almost 10 years ago, the pet food industry continues to work at regaining and maintaining pet owners’ trust.
Manufacturers continue to work hard at mitigating the risks associated with raw diets while retailers educate consumers about safe-handling practices.
Specialty distributors can be an invaluable resource in helping retailers leverage the high level of product innovation in the pet industry.
Jeff Logan, director of marketing for Dexas International, Ltd., discusses how his company has taken its unique brand of innovation from housewares to pet care.