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Delivering Value with Private Label

A balance of quality and affordability has made Pet Supplies Plus' selection of private-label products quite popular with shoppers over the years.

Putting a Paw Print on Training

Pet Supplies Plus has a training strategy that not only ensures that its stores are staffed with knowledgeable team members, but also equips franchise owners with all of the resources they need to be successful with their businesses.

The Personal Touch

Driven by her passion for customer service and natural health, owner Tammi Janel goes beyond the products on the shelves to offer a holistic wellness experience for pets and people at Blackbird’s Bowl.

Local Attraction

Gorge Dog has established itself as the place to go for dog-lovers in Hood River, Ore., whether they need a bag of food and a new collar or a keepsake T-shirt to take back to their hometown.

A Fresh Spin on Retailing

Offering allergen-free foods and helping the community has been a winning formula for TailsSpin.

Blueprints for Success

Franchise operations have proven to be a force in the world of pet retailing, thanks to the valuable guidance that they provide to storeowners and the consistent experience they offer shoppers.

A New Breed of Standards

The Pet Express retail chain seeks to elevate standards in the live-animal sales sector of the industry by setting the example and collaborating with retailers and breeders to raise the bar.

Trailblazing for Better Health

In 20 years, Kat Lacy has grown Better Life Natural Pet Foods from its origins in the back of a pickup truck to an admirable model of health-focused pet retail.

A Stroke of Serendipity

By combining dedication to pet nutrition, customer service and community involvement, the Loyal Biscuit Co. has earned the loyalty and love of Maine’s pet owners.

The Top 25 Pet Retailers in North America

The latest edition of Pet Business’ Top 25 Retailers list is populated with powerhouse pet store chains that continue to grow by leaps and bounds.

Better Nutrition for Better Health

Brookside Barkery & Bath has combined polished merchandising and marketing with a holistic approach to nutrition to reach the forefront of the pet wellness movement in Kansas City, Mo.

The Supernatural Success of Kriser's

Kriser’s Natural Pet Stores blazed a trail in natural pet retail about a decade ago and has grown into a burgeoning chain to watch.

Talk of the Town

A balanced product selection featuring both pet essentials and quirky items, a cat café, and a modern and spacious design aesthetic have people in Naples, Fla., talking about Planet Tails.

Naturally Nooga

Nooga Paws has brought the natural pet product movement to the bustling city of Chattanooga, Tenn.

A Diamond in the Ruff

Entrepreneur Gary Albert found retail success with an inviting industrial chic ambiance and a judiciously selected assortment of premium pet products.

A Passion for Pets & People

Mud Bay's focus on doing what is best not only for pets, but also for its employees, has helped it become the Pacific Northwest's premier independent pet retail chain. And Pet Business' 2015 Retailer of the Year.

A Spot-On Approach

The Wet Spot Tropical Fish in Portland, Ore., earned its status as an award-winning live animal retailer by focusing on unusual freshwater tropical fish and aiding the success of its loyal customer base of aquarium hobbyists.

From Hip to Healthy

Over the past decade, Chicagoland’s Two Bostons pet store chain has thrived by responding to a changing marketplace and delivering a healthy dose of customer service.

Baked with Love

Whether it is through homemade treats or donations to local shelters and rescues, Barks, Bones, & Biscuits Bakery—the 2015 Retailer Excellence Award winner for Community Service Excellence—is helping make sure North Carolina's dogs get the care they need.

Investing in Retention

Understanding that its staff is its biggest asset, Mud Bay goes above and beyond to make sure that every employee feels valued.
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