The success of Connecticut-based retailer NorthPoint Pets and Company illustrates the importance of prioritizing service over sales to build customer loyalty.
Alison Cremeans, director of marketing for MiracleCorp, discusses the company’s complete line of innovative, solution-driven pet products designed to enhance the human-animal bond.
Retailers already know the supplement category is a gold mine, but they may not be harnessing it to its full potential.
Taking proper care of pets after an injury, surgery or emergency situation can make all the difference for their recovery.
Creating a pet dental center is about more than stocking oral care products; it’s about providing a comprehensive experience for customers.
Retailers discuss the special tactics they use to capitalize on the popularity of American-made products.
The right assortment can turn new pet owners into lifelong consumers.
Industry leaders gather for a roundtable discussion on how they’ve beaten back the tide against power players like Chewy and Amazon.
The success of Global Pet Expo in the face of an emerging public health crisis illustrates just how important this event is to the pet industry.
How you set the prices in your salon can make or break your business.
Understanding what the words on the label actually mean can prove beneficial for the long-term health of pets.
Since transitioning from advertising to pet retail, Patricia Harris Zeller has turned the Animal Connection into a prime example of what creative marketing can accomplish.
Thomas Roberton, vice president of marketing for Snap21, discusses how the company’s integrated photo review app can help pet businesses better engage with current and prospective customers.
The Pet Industry Distributors Association’s interactive online presence was redesigned to make it easier for vendors and retailers to access and explore a wealth of resources.
The new web series will tackle how to navigate a pet business during uncertain times.
The 2020 PIJAC Awards recognize outstanding pet care community leaders.
The Retailer Excellence Awards given out at the show recognized exceptional independent pet specialty stores in a variety of categories that are key to retail success.
Several game-changing issues that are sure to impact the entire pet industry had the show floor buzzing.
It is vital to take care of the most important asset in the grooming salon—the groomer.
In order to ensure morale stays high, it’s important to take an introspective look into your own attitude to see how it’s affecting your employees.