It is imperative that retailers know what to do when disaster strikes.
While advancements in retail technology are reshaping customer expectations for convenience, pet store owners must remember what sets them apart.
The Mars Better Cities for Pets initiative has produced concrete results in Nashville, Tenn.
The ability to educate customers about their pet insurance options is invaluable because it showcases your expertise on all things pet-related.
Expansion can make it much easier to compete, particularly if one of pet specialty’s established powerhouse chains decides to move into your neighborhood.
In the face of historic rainfall and flooding, numerous rescues and shelters in Texas are doing all they can to help pets displaced by Hurricane Harvey.
Most retailers (and their staff) are likely focusing on the wrong details when it comes to identifying their best customers.
If your store is in the Seattle, New York City or Philadelphia areas—you know where to send your customers to spoil their dogs on this special holiday.
One storeowner's question about how pricing policies designed to maintain a level playing field for retailers will ultimately impact customers is answered by a retailer at the forefront of the MAP/MRP conversation.
Whether you're looking for practical business insight or pet-focused entertainment, there's a podcast for every pet specialty retailer.
Retailers have three basic options when it comes to deciding if and when store staff can use their cell phones on the sales floor.
According to guest blogger John Cullen, pet product manufacturers cannot win consumer—and retailer—loyalty without a good branding strategy.
Nothing is more memorable for a shopper than when they make a personal connection with a store’s employee.
The latest example of channel hopping has big implications for independent pet stores.
While pricing parity remains a huge concern within the independent pet channel, it is far from the only important issue on the minds of this embattled class of retailers.
As someone relatively new to the pet industry, SuperZoo 2017 was my first major tradeshow.
A look at some of the key takeaways from this year's show.
The long term threat to our industry is not Amazon or Chewy.
As interesting as the response to PetSmart’s acquisition of Chewy.com has been so far, it will be even more interesting to see the implications it holds for similar deals moving forward.
Through the pilot, more than 80 local businesses in Franklin, Tenn. opened their doors to pets, aiming to see just how the invitation to pets would impact the local community and economy.