Failure to keep their customers' credit card information secure can result in crippling penalties for pet stores.
Pet Business examines three major challenges that threaten the pet industry's well-being, and how retailers should prepare for what it is to come.
The best storeowners and managers are those who can get the most from their staff.
The 2014 Pet Business Top 25 Retailers List reveals that North America's mid-sized pet specialty chains continue to grow stronger-thanks, in large part, to a clear focus on service and nutrition.
With the 12th-annual Industry Recognition Awards, Pet Business honors the ground-breaking products that are driving growth in the pet care market.
Five pet specialty retailers share their resolutions for enhancing the health of their businesses in the upcoming year.
Retailers and manufacturers in the aquatics segment of the pet industry are rethinking their strategies and adjusting to meet the challenging market forces they face today.
Five retail executives discuss the pet industry's strengths, weaknesses, opportunities and threats, as well as how these factors are impacting their businesses.
Facing unprecedented competition and pricing pressures, independent pet retailers must be sure that they are using the right margin strategy to keep their businesses profitable.
The pet industry will have to respond to fundamental changes in consumer demographics in order to maintain success to the year 2020 and beyond.
Will consolidation among pet industry distributors make it more difficult for independent retailers to access the products they need to set themselves apart from their competition?
As the Marketplace Fairness Act, otherwise known as the online sales tax, moves to the House, brick-and-mortar retailers should understand how it could affect their operations if it passes.
Chuck & Don's Pet Food Outlet is a prime example of how a regional chain can stand up to big-box competitors by delivering high-quality products and customer service in a neighborhood pet shop atmosphere. That is why it has been named Pet Business' 2013 Retailer of the Year.
Retailers can and should use a formal, consistent employee-training program to grow their businesses.
While the ultimate impact of the new Patient Protection and Affordable Care Act remains to be seen, some of the challenges and opportunities that it will present to pet retailers are already apparent.
Facing an unprecedented amount of competition and economic pressure, single-store pet retailers must be nimble in leveraging their unique strengths or fall by the wayside.
Today's shoppers are approaching the pet food aisle with a healthy dose of skepticism, so pet retailers must go above and beyond to ensure confidence in this important segment of their business.
The challenge of finding, developing and retaining good store managers can be made much easier if storeowners take the right steps.
While the past five years of economic strife have proven disastrous for many retailers, five pet specialty chains prove that it is possible to not only survive, but grow in a difficult economy.
Three independent pet retailers share their experiences of life after puppy sales.