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The Little Chain That Could

Pet Food Express has carved out a niche in the San Francisco Bay area by stressing merchandising, service and selection. That’s why the chain has been named the 2010 Pet Business Retailer of the Year.

Higher Education

Crunch Time

When facing economic uncertainty, it is essential that pet specialty retailers find creative ways to cut operational costs without killing sales.

An Exotic Challenge

Retailers that deal in exotic pets must navigate a jungle of challenges and scrutiny from regulators.

License to Thrill

Products connected to highly recognizable personalities, organizations and even cartoon characters can generate excitement and drive profits in the pet store.

Blueprint for Success

If done properly, a store redesign can greatly enhance a pet retailer's brand and ultimately result in increased sales.

Building a Better Shopping Experience

There are nine areas that pet specialty retailers should focus on to give their customers a more convenient, and thus more attractive, shopping experience.

A Portrait of Our Shoppers

A Pet Business survey found that consumers are concerned about the economy and are holding back on non-essential pet purchases. The good news is that the bad times may not last much longer.

Replicating Success

Retail franchises have long been dominant players in the pet industry. However, while joining a pet store franchise or franchising an established retail concept may be attractive options, neither move should be made without significant due diligence.

Recession Lessons

Pet-specialty retailers can learn a lot from the failures and successes of their counterparts in other industries.

2009 Industry Recognition Awards

With our eighth-annual Industry Recognition Awards, the Pet Business editors highlight some of the most exciting and functional pet products on the market.

Pet Stores in Peril

Even with pundits heralding an economic recovery, a tough competitive climate has many independent pet specialty retailers struggling to survive.

Shrink Wrap

Loss-prevention experts offer some low-cost, easy ideas on how pet specialty retailers can reduce troublesome shrink rates.

Pets As Products

The business of selling companion animals is far more complicated than simply stocking pet supplies and requires a unique commitment on the part of retailers.

The Chain Gang

National and regional pet specialty chains have driven the pet products market from a small cottage industry to a 21st century retail powerhouse.

Hedging for the Holidays

To ensure a joyful yuletide season, pet specialty retailers will need to do a lot of careful planning, yet stay flexible enough to respond to what may still be an unstable economy.

A New Breed

Pet specialty retailers can cultivate the next generation of pet owners by reaching out to kids inside and outside the store.

Tough Love

Experts assert honesty, communication and teamwork are keys to getting employees through thorny economic times.

5 Recession-Driven Opportunities

While the current recession poses many challenges to pet specialty retailers, it also presents some clear opportunities.

A Fresh Coat

Regularly freshening up a pet store’s image is essential, regardless of the state of the economy. Luckily, this process needn’t break the bank.
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