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From Hip to Healthy

Over the past decade, Chicagoland’s Two Bostons pet store chain has thrived by responding to a changing marketplace and delivering a healthy dose of customer service.

Baked with Love

Whether it is through homemade treats or donations to local shelters and rescues, Barks, Bones, & Biscuits Bakery—the 2015 Retailer Excellence Award winner for Community Service Excellence—is helping make sure North Carolina's dogs get the care they need.

Investing in Retention

Understanding that its staff is its biggest asset, Mud Bay goes above and beyond to make sure that every employee feels valued.

A Family Celebration

Mud Bay's annual Mudstock event gathers every member of the chain's staff for a day of learning, team-building and fun.

Taking Ownership

Mud Bay is giving its staff a bigger stake in the chain's success by instituting an employee stock ownership plan.

Going the Extra Mile

Katie's Pet Depot has thrived in the face of competition from big-box and Internet-based retailers by providing best-in-class services to pet owners in the local community.

Good Neighbor, Great Retailer

From educating the community about quality natural pet food to promoting animal fire rescue, Natural Pawz has been increasing awareness of the need to protect Houston's furry residents.

Sweet Dreams

One veteran independent pet specialty retailer reveals the challenges that keep him up at night, as well as how his store's approach to customer service helps him sleep easier.

A Personal Odyssey

At Odyssey Pets in Dallas, customers are treated to a menagerie of sought-after services and down-to-earth, unassuming courtesy.

Growing a Retail Brand

Parker's, in Chicago, has evolved from a boutique into an “independent-box store,” meeting the needs of residents in the city's Hyde Park neighborhood.

Just Keep Swimming

Three successful fish-focused independent pet retailers illustrate the many challenges and opportunities facing the aquatics category.

All Customers Considered

All Pets Considered in Greensboro, N.C., has tailored its product selection and services to meet changing consumer demands in its 22-year run.

Barking Broader

Woof Gang Bakery, a franchise retailer based in Orlando, Fla., positions itself for sustained growth.

The Bigger They Are...

PetSmart and Petco have dominated the retail pet care market for the past 20-plus years, but the tide may be turning against the two big box stores as other retailers get more savvy and consumer's tastes change.

Catering to Posh Pets

With its flagship “Lifestyle Center” in Beverly Hills, Calif., Pussy & Pooch is redefining what a pet store can be.

The Cat's Meow

Ailurophile entrepreneurs in Mexico City prove that there is indeed a market for cat-centric retail.

The Evolution of Jack's

Built on a strong foundation of three generations of family ownership, Jack's Pets began operating on a whole new level when it was re-branded a few years ago.

From Show Ring to Winner's Circle

The owners of New Jersey-based Cherrybrook transformed a modest retail booth at traveling dog shows into an award-winning pet store chain.

Dual Survival

Four Your Paws Only has found the recipe to success by catering to both locals and visitors in its New Hampshire resort-town location.

Pet Retail Pioneers

With their two Northwest Pets stores, Angie and Del Peterson have brought the holistic pet care revolution to Boise, Idaho.
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