A tiered pricing strategy can go a long way in helping pet specialty retailers attract a broad customer base across economic and demographic spectrums.
Understanding that its staff is its biggest asset, Mud Bay goes above and beyond to make sure that every employee feels valued.
Mud Bay's annual Mudstock event gathers every member of the chain's staff for a day of learning, team-building and fun.
Mud Bay is giving its staff a bigger stake in the chain's success by instituting an employee stock ownership plan.
Regularly freshening up a pet store’s image is essential, regardless of the state of the economy. Luckily, this process needn’t break the bank.
Pet specialty retailers can cultivate the next generation of pet owners by reaching out to kids inside and outside the store.
Retailers know that differentiation is the key to standing out in an increasingly competitive retail environment; but they often overlook design as one basic way to shine.
The holidays represent an important sales period for pet stores, so it is essential that retailers do everything they can to convert pet owners' holiday spirit into register rings.
Pet specialty retailers can improve their stores' online reputation by following four simple steps to enhance their profiles on the popular business-review website.
Customer loyalty programs can be invaluable to pet specialty retailers that make the necessary investment in designing and managing the right strategy for their stores.
Mud Bay's focus on doing what is best not only for pets, but also for its employees, has helped it become the Pacific Northwest's premier independent pet retail chain. And Pet Business' 2015 Retailer of the Year.