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A Positive Approach to Conflict

Pet store managers must be prepared to resolve conflicts between staff members in a way that strengthens the team overall.

A POSitive Investment

Point-of-sale systems have evolved to become more useful and functional than ever before, and every pet store should have one that best suits its unique needs.

Six Essential Communication Skills for Managers

The performance of pet store employees ultimately depends on their leaders’ ability to effectively communicate expectations and goals.

Employee Ownership

An employee stock ownership plan is an option that more pet business owners should consider as an employee benefit, or as an alternative to selling to outsiders.

Putting a Paw Print on Training

Pet Supplies Plus has a training strategy that not only ensures that its stores are staffed with knowledgeable team members, but also equips franchise owners with all of the resources they need to be successful with their businesses.

Encouraging Personal Authority

When carried out correctly by retailers, empowering store associates to make some decisions on their own will result in exceptional service for customers.

Learning to be Likeable

In order to cultivate a loyal customer base, pet store employees must first know what they are really selling.

Building a Better Staff

The Pet Store Pro free online retail training program puts a team of experts within reach for pet specialty retailers.

A Roadmap for Success

Launching and sustaining a healthy retail pet business requires building and updating a comprehensive plan.

Taking the Bite Out of Predatory Pricing

Grave concern about the deep-discounting strategies online retailers use to capture market share is driving a growing number of independent retailers to demand fair pricing policies from pet food manufacturers.

Phillips Gets iT

Phillips Pet Food & Supplies offers independent pet retailers a variety of valuable business resources in its iT Kit program.

Diving Into the Data Stream

In today’s highly competitive, high-tech retail environment, pet stores that do not understand how to obtain and utilize key sales and customer information risk drowning in their own ignorance.

Building a Self-Motivated Staff

By focusing on posing the right questions instead of giving advice, pet store owners and managers can help their employees take responsibility for solving their own motivational problems.

Investing in Retention

Understanding that its staff is its biggest asset, Mud Bay goes above and beyond to make sure that every employee feels valued.

A Family Celebration

Mud Bay's annual Mudstock event gathers every member of the chain's staff for a day of learning, team-building and fun.

Taking Ownership

Mud Bay is giving its staff a bigger stake in the chain's success by instituting an employee stock ownership plan.

Cyberspace Invaders

While pet specialty stores undoubtedly face growing competition from online outlets, the right approach can go a long way in protecting a brick-and-mortar retailer's bottom line from this looming threat.

5 Effective Habits of Successful Small-Business Owners

Pet retailers can improve their productivity and profitability by taking up these five effective habits shared by many successful small-business owners.

Sweet Dreams

One veteran independent pet specialty retailer reveals the challenges that keep him up at night, as well as how his store's approach to customer service helps him sleep easier.

The Right Direction

Pet store owners and managers can improve the performance of their business by clearly conveying their expectations to store employees.
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