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A Resource Center for Pet Parents

The success of Connecticut-based retailer NorthPoint Pets and Company illustrates the importance of prioritizing service over sales to build customer loyalty.

6 Ways Pet Stores Can Better Connect with Customers

Now, more than ever, it is vital for retailers to reach pet owners through a variety of communication channels.

Making an Animal Connection

Since transitioning from advertising to pet retail, Patricia Harris Zeller has turned the Animal Connection into a prime example of what creative marketing can accomplish.

Perfecting the In-Store Experience

With two New Hampshire locations filled with fun activities, live animals and extensive retail offerings, Woofmeow has carved a niche for itself as a unique destination for pet owners and other curious visitors.

The MVP of Kentucky

The product of a lifelong love of pets and industry experience, Most Valuable Pets has set itself apart as an exceptional retailer of live animals and supplies for almost 27 years.

Puppy Love

Driven by an unparalleled love for dogs, a deep knowledge of pet nutrition and a commitment to personalized, caring customer service, Nancy Guinn has built Dog Krazy into a five-store success story with continued growth on the horizon.

Multi-Service Magic

What a Great Dog! expertly juggles retail, dog training and multiple locations to achieve success. 

Double Take

Bay State Pet & Garden Supply works to provide optimal customer care in two different product categories.

A Recipe for Success

Woof Gang Bakery & Grooming Midland does its part to support a growing national franchise.

A Family Affair

Agri Feed Pet Supply prides itself on offering exceptional customer service and has a passion for giving back to the community and donating to charity. These factors have helped this family-owned pet store withstand the test of time since 1976.

Local Love

Located in Santa Fe, N.M, Teca Tu embraces its community and regional culture in every aspect of its business, making it a standout pet specialty retailer in its home city and beyond.

At Your Service

At Woof! Orlando, owner Michelle Olds and her team provide dogs with a human-grade experience, whether they come in for a quick grooming appointment or an overnight stay.

Picture Perfect

Riverfront Pets’ beautifully designed interior reflects the level of care and love its owners put into every aspect of providing quality products and care for local pets.

Honoring Retail Excellence

Pet Business, Wholesalepet.com and the organizers of Global Pet Expo recognized eight outstanding pet specialty retailers at the seventh-annual Retailer Excellence Awards presentation at Global Pet Expo.

The Top 25 Pet Retailers in North America

The 2018 Pet Business Top 25 Retailers list shows that North America’s largest pet store chains continued to experience phenomenal growth over the past year—a trend that shows no signs of slowing.

Max Potential

The CountryMax chain unifies its many locations through standout store design and a reputation built on excellence.

Lone Wolves

By offering a unique product selection, coupled with exceptional customer service in a fun and entertaining environment, independent pet stores can come out ahead of the pack.

The Right Way

A growing chain, Petsway has proven its value as a pet retailer through its excellent service and unbridled compassion.

Making Waves

Three successful aquatics-focused retailers discuss the unique opportunities and challenges they face in today’s marketplace.

Experience Over Everything

Bark Out Loud Doggie Boutique & Café makes an impact with local pet owners by hosting charming events and marketing with a personal touch.
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