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Making Waves

Three successful aquatics-focused retailers discuss the unique opportunities and challenges they face in today’s marketplace.

Experience Over Everything

Bark Out Loud Doggie Boutique & Café makes an impact with local pet owners by hosting charming events and marketing with a personal touch.

Putting Education First

With a comprehensive curriculum that blends experiential learning, online training and a formal classroom, Pet Food Express (PFE) ensures that all of its sales associates are prepared to help customers take the best possible care of their pets.

Caring Commitment

Through a range of fundraisers and adoption-focused events and programs, Pet Food Express demonstrates a firm commitment to supporting pets throughout its community.

Multifaceted Merchandising

When building displays and crafting its product assortment, Pet Food Express takes a purposeful approach that reflects several parts of its larger philosophy.

Many Services, One Goal

The Green K9 is a one-stop shop that combines a focus on healthy pet products with services that cultivate client loyalty and trust.

2017 Retailer of the Year: Pet Food Express

Whether empowering staff, serving customers, supporting worthy causes or helping peers in the independent pet specialty channel, Pet Food Express adheres to an admirable ‘in it together’ philosophy.

A Heritage of Helping

Through providing premium pet goods and coordinating community fundraising, Greenwich, Conn.-based Pet Pantry Warehouse has built a legacy of trust with its clients over more than 70 years.

Know Your Own Strengths

Independent pet retailers of all shapes and sizes are taking advantage of their unique models to combat growing competition.

Exponential Growth

The latest edition of Pet Business’ Top 25 Retailers list reveals the staggering rate at which the pet specialty channel’s premier chains are expanding.

Selling in Style

Pittsburgh’s Healthy Pet Products is a successful fusion of owner Toni Shelaske’s wealth of knowledge in both store design and nutritional pet products.

Growing Local

Pet Supplies Plus is combining its considerable corporate resources with a passionate base of franchisees to drive a new era of expansion for the pet store chain.

Delivering Value with Private Label

A balance of quality and affordability has made Pet Supplies Plus' selection of private-label products quite popular with shoppers over the years.

Putting a Paw Print on Training

Pet Supplies Plus has a training strategy that not only ensures that its stores are staffed with knowledgeable team members, but also equips franchise owners with all of the resources they need to be successful with their businesses.

The Personal Touch

Driven by her passion for customer service and natural health, owner Tammi Janel goes beyond the products on the shelves to offer a holistic wellness experience for pets and people at Blackbird’s Bowl.

Local Attraction

Gorge Dog has established itself as the place to go for dog-lovers in Hood River, Ore., whether they need a bag of food and a new collar or a keepsake T-shirt to take back to their hometown.

A Fresh Spin on Retailing

Offering allergen-free foods and helping the community has been a winning formula for TailsSpin.

Blueprints for Success

Franchise operations have proven to be a force in the world of pet retailing, thanks to the valuable guidance that they provide to storeowners and the consistent experience they offer shoppers.

A New Breed of Standards

The Pet Express retail chain seeks to elevate standards in the live-animal sales sector of the industry by setting the example and collaborating with retailers and breeders to raise the bar.

Trailblazing for Better Health

In 20 years, Kat Lacy has grown Better Life Natural Pet Foods from its origins in the back of a pickup truck to an admirable model of health-focused pet retail.
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