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A Resource Center for Pet Parents

The success of Connecticut-based retailer NorthPoint Pets and Company illustrates the importance of prioritizing service over sales to build customer loyalty.

6 Ways Pet Stores Can Better Connect with Customers

Now, more than ever, it is vital for retailers to reach pet owners through a variety of communication channels.

A Show of Pride

The success of Global Pet Expo in the face of an emerging public health crisis illustrates just how important this event is to the pet industry.

Making an Animal Connection

Since transitioning from advertising to pet retail, Patricia Harris Zeller has turned the Animal Connection into a prime example of what creative marketing can accomplish.

Webinar Series Addresses COVID-19

The new web series will tackle how to navigate a pet business during uncertain times.

PIJAC Honored Six Individuals and Organizations at Global Pet Expo

The 2020 PIJAC Awards recognize outstanding pet care community leaders.

10 Retailers Honored at Global Pet Expo

The Retailer Excellence Awards given out at the show recognized exceptional independent pet specialty stores in a variety of categories that are key to retail success.

5 Topics Everyone Was Talking About at Global Pet Expo

Several game-changing issues that are sure to impact the entire pet industry had the show floor buzzing.

Perfecting the In-Store Experience

With two New Hampshire locations filled with fun activities, live animals and extensive retail offerings, Woofmeow has carved a niche for itself as a unique destination for pet owners and other curious visitors.

Training for Success

New Pet Store Pro chapter walks you through the process of effective employee training.

Driving Worldwide Success

Anne Ferrante, senior vice president of member relations and business development for the American Pet Products Association, explains how the organization helps its members access the global marketplace.

Save the Date: Show Lawmakers in DC the Power of Pets on September 9

Join the pet care community and engage with your elected officials to advocate on behalf of the pet industry.

Standing Out from the Competition

A retailer’s biggest competitor is often themself.

What You Need to Know About Pet Industry M&As

A strong economy flush with private equity capital should make this another banner year for investment in the very attractive pet care market.

Celebrating 10 Years of Advancing the Human-Animal Bond

Over the past decade, the Human Animal Bond Research Institute has established its presence as a trusted resource of information on the human-animal bond.

New Products Showcase Award Winners Announced

Pet Bird Ownership Is On The Rise, Thanks To This New Holiday

The Bird Enjoyment & Advantage Koalition creates National Pet Bird Day to celebrate the joys and benefits of pet bird ownership, and in turn, support pet bird businesses around the nation.

Selling on Facebook Live

Hosting an online “pawty” can help retailers find significant financial success.

A PIJAC Term Retrospective

The outgoing chair of the Pet Industry Joint Advisory Council looks back at the great strides that have been made within the pet care community.

The Three Wellness Trends Revolutionizing the Pet Industry

Pet parents are seeking out products that are environmentally-friendly, contain ancient grains and include calming qualities.
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