The success of Connecticut-based retailer NorthPoint Pets and Company illustrates the importance of prioritizing service over sales to build customer loyalty.
The success of Global Pet Expo in the face of an emerging public health crisis illustrates just how important this event is to the pet industry.
Since transitioning from advertising to pet retail, Patricia Harris Zeller has turned the Animal Connection into a prime example of what creative marketing can accomplish.
The new web series will tackle how to navigate a pet business during uncertain times.
The 2020 PIJAC Awards recognize outstanding pet care community leaders.
The Retailer Excellence Awards given out at the show recognized exceptional independent pet specialty stores in a variety of categories that are key to retail success.
Several game-changing issues that are sure to impact the entire pet industry had the show floor buzzing.
With two New Hampshire locations filled with fun activities, live animals and extensive retail offerings, Woofmeow has carved a niche for itself as a unique destination for pet owners and other curious visitors.
New Pet Store Pro chapter walks you through the process of effective employee training.
Anne Ferrante, senior vice president of member relations and business development for the American Pet Products Association, explains how the organization helps its members access the global marketplace.
Join the pet care community and engage with your elected officials to advocate on behalf of the pet industry.
A retailer’s biggest competitor is often themself.
A strong economy flush with private equity capital should make this another banner year for investment in the very attractive pet care market.
Over the past decade, the Human Animal Bond Research Institute has established its presence as a trusted resource of information on the human-animal bond.
The Bird Enjoyment & Advantage Koalition creates National Pet Bird Day to celebrate the joys and benefits of pet bird ownership, and in turn, support pet bird businesses around the nation.
Hosting an online “pawty” can help retailers find significant financial success.
The outgoing chair of the Pet Industry Joint Advisory Council looks back at the great strides that have been made within the pet care community.
Pet parents are seeking out products that are environmentally-friendly, contain ancient grains and include calming qualities.