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3 Keys to Effective Emergency Plans

It is imperative that retailers know what to do when disaster strikes.

What Does Amazon Go Mean for the Future of Retail?

While advancements in retail technology are reshaping customer expectations for convenience, pet store owners must remember what sets them apart.

Better Cities for Pets Sees Success in Nashville

The Mars Better Cities for Pets initiative has produced concrete results in Nashville, Tenn.

Understanding Pet Insurance

The ability to educate customers about their pet insurance options is invaluable because it showcases your expertise on all things pet-related.

Why You Should Expand Before It's Too Late

Expansion can make it much easier to compete, particularly if one of pet specialty’s established powerhouse chains decides to move into your neighborhood.

How to Help Pets Affected By Hurricane Harvey

In the face of historic rainfall and flooding, numerous rescues and shelters in Texas are doing all they can to help pets displaced by Hurricane Harvey.

Why You Might Not Recognize Your Best Customers

Most retailers (and their staff) are likely focusing on the wrong details when it comes to identifying their best customers.

Hotels Offer Deals for National Dog Day

If your store is in the Seattle, New York City or Philadelphia areas—you know where to send your customers to spoil their dogs on this special holiday.

How Do MAP/MRP Policies Help Pet Owners?

One storeowner's question about how pricing policies designed to maintain a level playing field for retailers will ultimately impact customers is answered by a retailer at the forefront of the MAP/MRP conversation.

Top 5 Podcasts for Pet Retailers

Whether you're looking for practical business insight or pet-focused entertainment, there's a podcast for every pet specialty retailer.

Choosing the Right Employee Cell Phone Policy

Retailers have three basic options when it comes to deciding if and when store staff can use their cell phones on the sales floor.

Why a Lack of Branding is Killing the Pet Industry

According to guest blogger John Cullen, pet product manufacturers cannot win consumer—and retailer—loyalty without a good branding strategy.

Looking to Build Loyalty? Start with the Basics

Nothing is more memorable for a shopper than when they make a personal connection with a store’s employee.

What Retailers Should Learn from Blue Buffalo’s Move Into Grocery and Mass

The latest example of channel hopping has big implications for independent pet stores.

Pet Retailers Reveal Major Concerns

While pricing parity remains a huge concern within the independent pet channel, it is far from the only important issue on the minds of this embattled class of retailers.

When SuperZoo is Your First Tradeshow

As someone relatively new to the pet industry, SuperZoo 2017 was my first major tradeshow.

5 Insights from SuperZoo 2017

A look at some of the key takeaways from this year's show.

Letter to the Editor: Why Pulling Brands Off Chewy.com Isn't Enough

The long term threat to our industry is not Amazon or Chewy.

What Does the Chewy.com Brand Exodus Mean for the Future?

As interesting as the response to PetSmart’s acquisition of Chewy.com has been so far, it will be even more interesting to see the implications it holds for similar deals moving forward.

Mars Petcare Launches Better Cities for Pets

Through the pilot, more than 80 local businesses in Franklin, Tenn. opened their doors to pets, aiming to see just how the invitation to pets would impact the local community and economy.
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The Top 25 Pet Retailers in North America

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Mini Australian Shepherd Teddy Cut

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Disease Outbreak Linked to Major Pet Store Chain

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Hand-Stripping the Cairn Terrier

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