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Putting Education First

With a comprehensive curriculum that blends experiential learning, online training and a formal classroom, Pet Food Express (PFE) ensures that all of its sales associates are prepared to help customers take the best possible care of their pets.

The Right Staff

Building an effective team of employees for your salon will require finding candidates who not only have the necessary skills, but also fit the image of your brand.

Promoting a Service Attitude

Good customer service is imperative to running a successful business.

Problem-Free Problem Solving

Pet store owners and managers can solve issues successfully and efficiently by identifying the right approach and devoting the appropriate amount of time.

How to Deliver a Satisfying Shopping Experience

Retailers should be able to recognize customer satisfaction levels, and adjust to meet the needs of customers.

6 Key Considerations When Acquiring a Business

Making a strategic acquisition can be a great way to grow your business, but only if you do the proper due diligence.

The Five Most Important Considerations When Selling Your Business

Two M&A experts share valuable guidelines for navigating a process that is always complicated and often overwhelming for business owners.

Preparing the Pack

Kriser's takes employee training to new levels with programs tailored for Millennials.

Putting a Paw Print on Training

Pet Supplies Plus has a training strategy that not only ensures that its stores are staffed with knowledgeable team members, but also equips franchise owners with all of the resources they need to be successful with their businesses.

A Roadmap for Success

Launching and sustaining a healthy retail pet business requires building and updating a comprehensive plan.

Building a Better Staff

The Pet Store Pro free online retail training program puts a team of experts within reach for pet specialty retailers.

The Letter of the Law

Retailers need to stay well-informed and be proactive about employment law or run the risk of mistakes hurting their bottom line.

How Business Travel Tax Deductions Work

Retailers can legitimately claim an income tax deduction for a sizable portion of their expenses in attending Global Pet Expo, provided they follow certain rules.

Lessons from Fenway Park

Businesses looking to increase their sales can hit a home run by planning for the challenges that come with growth.

What You Track Grows

Measuring these three numbers is key to increasing yearly revenue.

Don’t End Up in the DOL Doghouse

How to survive an audit of your pet business when the Department of Labor comes knocking.

Retailing is not Third Grade Math

Why setting a price for an item should be more than simple multiplication.

Get With the Program

Structured employee training builds the skills that are necessary to drive retail success.

HR Hacks

Demystifying human resources in your small business.

How to Resolve Staff Conflicts

There are nine key steps that pet store owners and managers can take to effectively overcome conflicts among their employees.
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