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The Right Way

A growing chain, Petsway has proven its value as a pet retailer through its excellent service and unbridled compassion.

Making Waves

Three successful aquatics-focused retailers discuss the unique opportunities and challenges they face in today’s marketplace.

An Emphasis on Education

With a motto like “When you know better, you feed better,” it’s no surprise that The Natural Pet Enrichment Center prioritizes helping customers make healthy decisions for their pets.

Experience Over Everything

Bark Out Loud Doggie Boutique & Café makes an impact with local pet owners by hosting charming events and marketing with a personal touch.

Expression Through Design

Pet Express’ unique store setup coupled with an abundance of live animals makes for a memorable shopping experience that keeps customers coming back.

Caring Commitment

Through a range of fundraisers and adoption-focused events and programs, Pet Food Express demonstrates a firm commitment to supporting pets throughout its community.

Many Services, One Goal

The Green K9 is a one-stop shop that combines a focus on healthy pet products with services that cultivate client loyalty and trust.

A Heritage of Helping

Through providing premium pet goods and coordinating community fundraising, Greenwich, Conn.-based Pet Pantry Warehouse has built a legacy of trust with its clients over more than 70 years.

A Natural Resource

With a meticulous approach to product selection and true passion for pets’ wellbeing, TrailBlazer Pet Supply has made its mark as a trusted natural-focused retailer.

Selling in Style

Pittsburgh’s Healthy Pet Products is a successful fusion of owner Toni Shelaske’s wealth of knowledge in both store design and nutritional pet products.

The Personal Touch

Driven by her passion for customer service and natural health, owner Tammi Janel goes beyond the products on the shelves to offer a holistic wellness experience for pets and people at Blackbird’s Bowl.

Talk of the Town

A balanced product selection featuring both pet essentials and quirky items, a cat café, and a modern and spacious design aesthetic have people in Naples, Fla., talking about Planet Tails.

A Passion for Pets & People

Mud Bay's focus on doing what is best not only for pets, but also for its employees, has helped it become the Pacific Northwest's premier independent pet retail chain. And Pet Business' 2015 Retailer of the Year.

A Spot-On Approach

The Wet Spot Tropical Fish in Portland, Ore., earned its status as an award-winning live animal retailer by focusing on unusual freshwater tropical fish and aiding the success of its loyal customer base of aquarium hobbyists.

From Hip to Healthy

Over the past decade, Chicagoland’s Two Bostons pet store chain has thrived by responding to a changing marketplace and delivering a healthy dose of customer service.

Baked with Love

Whether it is through homemade treats or donations to local shelters and rescues, Barks, Bones, & Biscuits Bakery—the 2015 Retailer Excellence Award winner for Community Service Excellence—is helping make sure North Carolina's dogs get the care they need.

A Family Celebration

Mud Bay's annual Mudstock event gathers every member of the chain's staff for a day of learning, team-building and fun.

Going the Extra Mile

Katie's Pet Depot has thrived in the face of competition from big-box and Internet-based retailers by providing best-in-class services to pet owners in the local community.

Good Neighbor, Great Retailer

From educating the community about quality natural pet food to promoting animal fire rescue, Natural Pawz has been increasing awareness of the need to protect Houston's furry residents.

Sweet Dreams

One veteran independent pet specialty retailer reveals the challenges that keep him up at night, as well as how his store's approach to customer service helps him sleep easier.
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