The 2018 Pet Business Top 25 Retailers list shows that North America’s largest pet store chains continued to experience phenomenal growth over the past year—a trend that shows no signs of slowing.
The CountryMax chain unifies its many locations through standout store design and a reputation built on excellence.
By offering a unique product selection, coupled with exceptional customer service in a fun and entertaining environment, independent pet stores can come out ahead of the pack.
A growing chain, Petsway has proven its value as a pet retailer through its excellent service and unbridled compassion.
Three successful aquatics-focused retailers discuss the unique opportunities and challenges they face in today’s marketplace.
With a motto like “When you know better, you feed better,” it’s no surprise that The Natural Pet Enrichment Center prioritizes helping customers make healthy decisions for their pets.
Bark Out Loud Doggie Boutique & Café makes an impact with local pet owners by hosting charming events and marketing with a personal touch.
Pet Express’ unique store setup coupled with an abundance of live animals makes for a memorable shopping experience that keeps customers coming back.
Through a range of fundraisers and adoption-focused events and programs, Pet Food Express demonstrates a firm commitment to supporting pets throughout its community.
The Green K9 is a one-stop shop that combines a focus on healthy pet products with services that cultivate client loyalty and trust.
Through providing premium pet goods and coordinating community fundraising, Greenwich, Conn.-based Pet Pantry Warehouse has built a legacy of trust with its clients over more than 70 years.
With a meticulous approach to product selection and true passion for pets’ wellbeing, TrailBlazer Pet Supply has made its mark as a trusted natural-focused retailer.
Pittsburgh’s Healthy Pet Products is a successful fusion of owner Toni Shelaske’s wealth of knowledge in both store design and nutritional pet products.
Driven by her passion for customer service and natural health, owner Tammi Janel goes beyond the products on the shelves to offer a holistic wellness experience for pets and people at Blackbird’s Bowl.
A balanced product selection featuring both pet essentials and quirky items, a cat café, and a modern and spacious design aesthetic have people in Naples, Fla., talking about Planet Tails.
Mud Bay's focus on doing what is best not only for pets, but also for its employees, has helped it become the Pacific Northwest's premier independent pet retail chain. And Pet Business' 2015 Retailer of the Year.
The Wet Spot Tropical Fish in Portland, Ore., earned its status as an award-winning live animal retailer by focusing on unusual freshwater tropical fish and aiding the success of its loyal customer base of aquarium hobbyists.
Over the past decade, Chicagoland’s Two Bostons pet store chain has thrived by responding to a changing marketplace and delivering a healthy dose of customer service.
Whether it is through homemade treats or donations to local shelters and rescues, Barks, Bones, & Biscuits Bakery—the 2015 Retailer Excellence Award winner for Community Service Excellence—is helping make sure North Carolina's dogs get the care they need.
Mud Bay's annual Mudstock event gathers every member of the chain's staff for a day of learning, team-building and fun.