August 2016

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In this Issue

Growing Local

Pet Supplies Plus is combining its considerable corporate resources with a passionate base of franchisees to drive a new era of expansion for the pet store chain.

Delivering Value with Private Label

A balance of quality and affordability has made Pet Supplies Plus' selection of private-label products quite popular with shoppers over the years.

The Best of Both Worlds

Pet Supplies Plus has spent the past three decades constructing a consistent retail experience while leveraging the entrepreneurial spirit of its franchisee owner-operators.

A Winning Approach

The executive team at Pet Supplies Plus has a plan designed to capture the attention of consumers and do all they can to never lose these shoppers once they come into the store.

Putting a Paw Print on Training

Pet Supplies Plus has a training strategy that not only ensures that its stores are staffed with knowledgeable team members, but also equips franchise owners with all of the resources they need to be successful with their businesses.

Unlimited Potential in Limited Ingredients

Pet owners’ demand for transparency is taking limited ingredient diets to a new level.

Hidden Dangers in Pricing Parity?

According to at least one retailer, MAP and MRP policies could pose a danger to the same retailers they are meant to protect.

Merchandising Magic

Four tips for creating engaging and eye-catching merchandising displays, and upgrading and maintaining customer-friendly store designs.

Encouraging Personal Authority

When carried out correctly by retailers, empowering store associates to make some decisions on their own will result in exceptional service for customers.

The Personal Touch

Driven by her passion for customer service and natural health, owner Tammi Janel goes beyond the products on the shelves to offer a holistic wellness experience for pets and people at Blackbird’s Bowl.

A Renewed Passion

New leadership and a new distribution model have jumpstarted growth for The Company of Animals’ U.S. operations.

Toys with a Powerful Purpose

Mustafa Koliva, president of OoMaLoo, discusses how his company’s handmade toys enrich the lives of not only pets, but also women in need.

Industry Evolution

Pet industry veteran Mark Hirschberg, president of Multipet International, discusses the positive and negative impact of the rapid changes being experienced in the pet industry.

Meet the PIJAC Board

The Pet Industry Joint Advisory Council’s Board of Directors includes some of the most knowledgeable and experienced people in the pet industry, all focused on protecting the well-being of companion animals and the pet trade.

One for All

The World Pet Association’s Good Works program is designed to benefit the entire pet industry.

Still Naturally Appealing

Consumers continue to seek natural foods for their dogs and cats, and manufacturers are developing more offerings in response.

Serving a Purpose

Dog apparel has always had a fun and silly side to it— which are still important qualities—but as more pet owners look to apparel to protect their dogs from the elements, the category’s tone and mission is changing.

A Healthier Chew

As Millennial shoppers increasingly drive pet product trends, the market is seeing a wider variety of simple, all-natural dog chews.

Brushing Up on Home Grooming

Pet owners are often seeking the best brushes and combs for their particular pets, as well as a little guidance from experts about proper home grooming care.

Keeping Cats Cool, Calm and Collected

Despite a reputation for being naturally independent and tranquil, many cats benefit from products that correct behavior and calm anxiety.

Avoiding Troubled Waters

Water quality is a crucial aspect of maintaining an aquarium, and many hobbyists need a major assist from their local pet specialty retailers to get it right.

Controlling Customer Conduct

With a healthy dose of patience and good humor, pet retailers can curb disruptive customer behavior and protect their animal charges without ruffling any feathers.

Habitat Trends

Retailers who stay informed about all the products that are available in the habitats category and keep an eye on what small pet owners are seeking can maximize sales possibilities.

Catering to Avian Appetites

In order to feed pet birds properly, owners need to be as particular about how they feed their avian charges as they are about what they feed them.
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