August 2019

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In this Issue

Helpful Hygiene

These ear and nail care products help pet parents make sure pets are feeling fresh and clean.

Play Time

Many of small animals’ needs can be addressed by carrying the right selection of toys.

Selling Scorpions

Although they seem intimidating, scorpions can be great pets if they’re properly cared for and handled.

The Keys to Great Scissor Work

While accomplishing an excellent finish might seem effortless from the sidelines, it requires several steps that are all important to the final product.

The Bedlington Terrier

This breed-standard cut is set with a snap-on comb and can be taken shorter.

Leading the Farm-to-Pet-Bowl Revolution

Stephen Trachtenberg, president of Chasing Our Tails, discusses how his company is innovating the treats and chews category with single-ingredient chews that are made and sourced in the U.S.

Passionate Pet Pros

After spending the past 33 years building a reputation as one of the premier pet specialty retailers in the Pacific Northwest, the 23-store Pet Pros chain stands poised for a new era of growth built on the foundation of its “four pillars” of natural, healthy products, education, fun and community.

Coaching to Resolve Conflict

Knowing how to address and diffuse a conflict creates a more cohesive and understanding work environment.

POSitive Impact

Much more than high-tech cash registers, POS systems can help retailers connect with customers.

Groom It Yourself

As more consumers groom their pets at home, retailers should ensure that they remain knowledgeable about, and keep their stores stocked with, reliable products.

Pet Pros: Training for Success

Pet Pros prioritizes taking good care of its employees.

Selling the Solution

The duty of cleaning up after pets is a labor of love, but consumers want cleaning formulas that will safely ease the burden of solving stain and odor issues.

Multi-Service Magic

What a Great Dog! expertly juggles retail, dog training and multiple locations to achieve success. 

Are You Savvy About Sustainability?

Two pet industry leaders discuss why eco-consciousness is good for business.

Building a Better I.D. Tag

Alessandro Borgese, CEO of My Family USA, explains how his company’s history in the jewelry business helps it innovate the pet identification category by fusing function and style.

Tech it Out

As technology becomes a necessary part of everyday life, pet product manufacturers have found various ways to integrate it into the ways humans interact with their pets.

Health Boost

This collection of healthcare products and supplements aims to support pet health and wellness.

Pet Pros: In-Store Happenings

The 2019 Retailer of the Year wants pets and pet parents to enjoy the shopping experience in its stores.

The Ethical Approach to Chews

The Ethical Products team discusses how its longtime commitment to independent pet retailers has influenced the launch of its Fieldcrest Farms natural chews.

Cats on Parade

Watch out dogs—cats are on the move! With more owners taking their felines for walks, retailers have an opportunity to grow their cat harness and leash selection.

Quick and Easy

A lot of time can be wasted in the grooming salon, whether it's from idle chit-chat or late drop-offs/pick-ups. To keep things running smoothly, it's all about increasing efficiency.

Aquarium Maintenance

A clean aquarium is a happy aquarium, which is why it’s important to make sure hobbyists are stocked with everything they need to keep their tanks fresh.

A Deeper Kind of Clean

Kyle Darling, president of Thera-Clean, discusses how his company’s microbubble technology provides a host of health benefits to pets and business benefits to professional groomers.

Family Ties

After 31 years in the pet industry, Loving Pets founder and president Eric Abbey understands the industry from the inside out.

Chew On This

Chewing is a natural instinct for many dogs, which can result in a lot of damage and frustration for owners. Rawhide chews and alternatives offer solutions that not only save furniture, but also sanity.

Pet Pros: Online Merchants

The 2019 Retailer of the Year learned how to manage e-commerce to keep up with buyer trends.
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