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Business and Marketing

At Your Service

Retailers can seize an opportunity to diversify their customer base and revenue stream by offering small pets the same types of services provided for dogs and cats.

Leadership Essentials

There are four important dimensions to leadership in a service environment such as a pet store: creating a shared vision, developing teamwork, leveraging change and encouraging personal authority.

Born "Free"

In the pet food category, shoppers are increasingly attracted to products because of what is left out.
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Archive »Merchandising

From Lost to Found

Pet retailers who fail to optimize their website for mobile devices and for local search are missing out on valuable foot traffic and business.

A POSitive Investment

Point-of-sale systems have evolved to become more useful and functional than ever before, and every pet store should have one that best suits its unique needs.

The Easy Way to Add Grooming

Having a solid plan in place while being prepared to adjust course are keys to maintaining your sanity when expanding or debuting a pet store’s service offerings.
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Archive »Technology

From Lost to Found

Pet retailers who fail to optimize their website for mobile devices and for local search are missing out on valuable foot traffic and business.

A POSitive Investment

Point-of-sale systems have evolved to become more useful and functional than ever before, and every pet store should have one that best suits its unique needs.

Phillips Gets iT

Phillips Pet Food & Supplies offers independent pet retailers a variety of valuable business resources in its iT Kit program.
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Archive »Management

Leadership Essentials

There are four important dimensions to leadership in a service environment such as a pet store: creating a shared vision, developing teamwork, leveraging change and encouraging personal authority.

A Positive Approach to Conflict

Pet store managers must be prepared to resolve conflicts between staff members in a way that strengthens the team overall.

A POSitive Investment

Point-of-sale systems have evolved to become more useful and functional than ever before, and every pet store should have one that best suits its unique needs.
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Archive »Retailer Profiles

Selling in Style

Pittsburgh’s Healthy Pet Products is a successful fusion of owner Toni Shelaske’s wealth of knowledge in both store design and nutritional pet products.

The Personal Touch

Driven by her passion for customer service and natural health, owner Tammi Janel goes beyond the products on the shelves to offer a holistic wellness experience for pets and people at Blackbird’s Bowl.

Talk of the Town

A balanced product selection featuring both pet essentials and quirky items, a cat café, and a modern and spacious design aesthetic have people in Naples, Fla., talking about Planet Tails.
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Archive »Trends

Six Trends to Watch in 2017

There are several nutrition trends generating a lot of buzz in the pet industry, but buzz alone will not bring success to today’s brands and retailers.

At Your Service

Retailers can seize an opportunity to diversify their customer base and revenue stream by offering small pets the same types of services provided for dogs and cats.

Born "Free"

In the pet food category, shoppers are increasingly attracted to products because of what is left out.
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Archive »Services

Strength in Diversity

Expanding an existing pet business with grooming services can be a great way to fuel growth, depending how the business owner goes about making such a splashy addition.

Ear Care 101

Regular, proper maintenance of a pet’s ears is essential in protecting it from painful and dangerous infections.

Grooming the Fearful Dog

Changing the grooming interaction into a pleasant and relaxed experience can go a long way in creating a positive change in anxious canine clients.
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March 2017

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Popular Articles

The Top 25 Pet Retailers in North America

The latest edition of Pet Business’ Top 25 Retailers list is populated with powerhouse pet store chains that continue to grow by leaps and bounds.

Raising Your Game

While providing clients with a high level of customer service is inherently personal, grooming business owners must balance this with a healthy dose of professionalism.

Mini Australian Shepherd Teddy Cut

The “teddy cut” is a versatile, all-over haircut that is perfect for active, thick-coated mini Australian shepherds.

Hand-Stripping the Cairn Terrier

Hand-stripping is a technique that can really set a groomer apart from the competition.

Pet Industry Perspectives

Top executives from some of the industry’s premier pet product companies sound off on the key issues facing retailers today.
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