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Archive »Management

Investment Protection

With Pet Store Pro’s free online training, retailers can help their staff build the skills needed to increase growth.

Impress the Parents

Pet Store Pro’s new courses help retail associates build rewarding customer relationships.

The Letter of the Law

Retailers need to stay well-informed and be proactive about employment law or run the risk of mistakes hurting their bottom line.

Leadership Essentials

There are four important dimensions to leadership in a service environment such as a pet store: creating a shared vision, developing teamwork, leveraging change and encouraging personal authority.

A Positive Approach to Conflict

Pet store managers must be prepared to resolve conflicts between staff members in a way that strengthens the team overall.

A POSitive Investment

Point-of-sale systems have evolved to become more useful and functional than ever before, and every pet store should have one that best suits its unique needs.

Six Essential Communication Skills for Managers

The performance of pet store employees ultimately depends on their leaders’ ability to effectively communicate expectations and goals.

In Safe Hands

After a tragic wakeup call almost 10 years ago, the pet food industry continues to work at regaining and maintaining pet owners’ trust.

A Safe Approach to Raw Foods

Manufacturers continue to work hard at mitigating the risks associated with raw diets while retailers educate consumers about safe-handling practices.

Employee Ownership

An employee stock ownership plan is an option that more pet business owners should consider as an employee benefit, or as an alternative to selling to outsiders.

Putting a Paw Print on Training

Pet Supplies Plus has a training strategy that not only ensures that its stores are staffed with knowledgeable team members, but also equips franchise owners with all of the resources they need to be successful with their businesses.

Encouraging Personal Authority

When carried out correctly by retailers, empowering store associates to make some decisions on their own will result in exceptional service for customers.
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