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A Positive Approach to Conflict

Pet store managers must be prepared to resolve conflicts between staff members in a way that strengthens the team overall.

A POSitive Investment

Point-of-sale systems have evolved to become more useful and functional than ever before, and every pet store should have one that best suits its unique needs.

Six Essential Communication Skills for Managers

The performance of pet store employees ultimately depends on their leaders’ ability to effectively communicate expectations and goals.

In Safe Hands

After a tragic wakeup call almost 10 years ago, the pet food industry continues to work at regaining and maintaining pet owners’ trust.

A Safe Approach to Raw Foods

Manufacturers continue to work hard at mitigating the risks associated with raw diets while retailers educate consumers about safe-handling practices.

Employee Ownership

An employee stock ownership plan is an option that more pet business owners should consider as an employee benefit, or as an alternative to selling to outsiders.

Putting a Paw Print on Training

Pet Supplies Plus has a training strategy that not only ensures that its stores are staffed with knowledgeable team members, but also equips franchise owners with all of the resources they need to be successful with their businesses.

Encouraging Personal Authority

When carried out correctly by retailers, empowering store associates to make some decisions on their own will result in exceptional service for customers.

Learning to be Likeable

In order to cultivate a loyal customer base, pet store employees must first know what they are really selling.

Taking the Bite Out of Predatory Pricing

Grave concern about the deep-discounting strategies online retailers use to capture market share is driving a growing number of independent retailers to demand fair pricing policies from pet food manufacturers.

Phillips Gets iT

Phillips Pet Food & Supplies offers independent pet retailers a variety of valuable business resources in its iT Kit program.

Diving Into the Data Stream

In today’s highly competitive, high-tech retail environment, pet stores that do not understand how to obtain and utilize key sales and customer information risk drowning in their own ignorance.
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