Pet store managers must be prepared to resolve conflicts between staff members in a way that strengthens the team overall.
Point-of-sale systems have evolved to become more useful and functional than ever before, and every pet store should have one that best suits its unique needs.
The performance of pet store employees ultimately depends on their leaders’ ability to effectively communicate expectations and goals.
After a tragic wakeup call almost 10 years ago, the pet food industry continues to work at regaining and maintaining pet owners’ trust.
Manufacturers continue to work hard at mitigating the risks associated with raw diets while retailers educate consumers about safe-handling practices.
An employee stock ownership plan is an option that more pet business owners should consider as an employee benefit, or as an alternative to selling to outsiders.
Pet Supplies Plus has a training strategy that not only ensures that its stores are staffed with knowledgeable team members, but also equips franchise owners with all of the resources they need to be successful with their businesses.
When carried out correctly by retailers, empowering store associates to make some decisions on their own will result in exceptional service for customers.
In order to cultivate a loyal customer base, pet store employees must first know what they are really selling.
Grave concern about the deep-discounting strategies online retailers use to capture market share is driving a growing number of independent retailers to demand fair pricing policies from pet food manufacturers.
Phillips Pet Food & Supplies offers independent pet retailers a variety of valuable business resources in its iT Kit program.
In today’s highly competitive, high-tech retail environment, pet stores that do not understand how to obtain and utilize key sales and customer information risk drowning in their own ignorance.