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How Loyalty Programs Can Improve Your Business

A well-executed program will not only drive customers back into your store, it will provide valuable information that can be used to make your business more profitable.

The Fromm Family Tradition

Bryan Nieman, brand director for Fromm Family Foods, discusses the company’s growth, as well as its commitment to its community and independent pet retailers.

Putting Independents First

Dan Schmitz, national sales manager for KLN Family Brands, discusses the company’s unsurpassed commitment to independent pet retailers.

Nourishing Pets and Pet Stores

Michael Landa, founder and CEO of Nulo Pet Food, discusses how his company has embraced the role of innovator in the pet nutrition category while driving new business into the independent pet specialty channel.

Problem-Free Problem Solving

Pet store owners and managers can solve issues successfully and efficiently by identifying the right approach and devoting the appropriate amount of time.

Step Up to the Podium

Carina Evans, CEO of Podium Pet Products, discusses how the company is driving success for retailers with a fast-growing portfolio of pet care solutions.

Coaching for Confidence

Enhancing confidence is one of the most neglected—yet effective—ways to coach your team to achieve performance excellence.

Investment Protection

With Pet Store Pro’s free online training, retailers can help their staff build the skills needed to increase growth.

Impress the Parents

Pet Store Pro’s new courses help retail associates build rewarding customer relationships.

The Letter of the Law

Retailers need to stay well-informed and be proactive about employment law or run the risk of mistakes hurting their bottom line.

Leadership Essentials

There are four important dimensions to leadership in a service environment such as a pet store: creating a shared vision, developing teamwork, leveraging change and encouraging personal authority.

A Positive Approach to Conflict

Pet store managers must be prepared to resolve conflicts between staff members in a way that strengthens the team overall.
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