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Archive »Management

Problem-Free Problem Solving

Pet store owners and managers can solve issues successfully and efficiently by identifying the right approach and devoting the appropriate amount of time.

Coaching for Confidence

Enhancing confidence is one of the most neglected—yet effective—ways to coach your team to achieve performance excellence.

Investment Protection

With Pet Store Pro’s free online training, retailers can help their staff build the skills needed to increase growth.

Impress the Parents

Pet Store Pro’s new courses help retail associates build rewarding customer relationships.

How Business Travel Tax Deductions Work

Retailers can legitimately claim an income tax deduction for a sizable portion of their expenses in attending Global Pet Expo, provided they follow certain rules.

Lessons from Fenway Park

Businesses looking to increase their sales can hit a home run by planning for the challenges that come with growth.

The Letter of the Law

Retailers need to stay well-informed and be proactive about employment law or run the risk of mistakes hurting their bottom line.

Leadership Essentials

There are four important dimensions to leadership in a service environment such as a pet store: creating a shared vision, developing teamwork, leveraging change and encouraging personal authority.

A Positive Approach to Conflict

Pet store managers must be prepared to resolve conflicts between staff members in a way that strengthens the team overall.

A POSitive Investment

Point-of-sale systems have evolved to become more useful and functional than ever before, and every pet store should have one that best suits its unique needs.

Six Essential Communication Skills for Managers

The performance of pet store employees ultimately depends on their leaders’ ability to effectively communicate expectations and goals.

Employee Ownership

An employee stock ownership plan is an option that more pet business owners should consider as an employee benefit, or as an alternative to selling to outsiders.
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Popular Articles

The Truth About the FDA’s Grain-Free Dog Food Warning

The troubling lack of information could result in unnecessary panic among pet owners.

How to Capitalize on the Pet Space Trend

By offering pet-friendly patios and relaxation areas, store owners can improve their customer service and ultimately boost business.

The Top 25 Pet Retailers in North America

The 2018 Pet Business Top 25 Retailers list shows that North America’s largest pet store chains continued to experience phenomenal growth over the past year—a trend that shows no signs of slowing.

How to Recognize When Pets are in Pain

Celebrate Animal Pain Awareness Month by helping owners better identify when their pet is hurting.

What Do Shock Collar Bans Mean for Retailers?

Given the growing movement against these containment and training devices, it might be time to look for alternative solutions.
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