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Archive »Management

The Right Staff

Building an effective team of employees for your salon will require finding candidates who not only have the necessary skills, but also fit the image of your brand.

Get With the Program

Structured employee training builds the skills that are necessary to drive retail success.

HR Hacks

Demystifying human resources in your small business.

Retailing is not Third Grade Math

Why setting a price for an item should be more than simple multiplication.

Don’t End Up in the DOL Doghouse

How to survive an audit of your pet business when the Department of Labor comes knocking.

What You Track Grows

Measuring these three numbers is key to increasing yearly revenue.

Promoting a Service Attitude

Good customer service is imperative to running a successful business.

How to Resolve Staff Conflicts

There are nine key steps that pet store owners and managers can take to effectively overcome conflicts among their employees.

Putting Education First

With a comprehensive curriculum that blends experiential learning, online training and a formal classroom, Pet Food Express (PFE) ensures that all of its sales associates are prepared to help customers take the best possible care of their pets.

Problem-Free Problem Solving

Pet store owners and managers can solve issues successfully and efficiently by identifying the right approach and devoting the appropriate amount of time.

Coaching for Confidence

Enhancing confidence is one of the most neglected—yet effective—ways to coach your team to achieve performance excellence.

Investment Protection

With Pet Store Pro’s free online training, retailers can help their staff build the skills needed to increase growth.
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