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Archive »Management

Investing in Retention

Understanding that its staff is its biggest asset, Mud Bay goes above and beyond to make sure that every employee feels valued.

A Family Celebration

Mud Bay's annual Mudstock event gathers every member of the chain's staff for a day of learning, team-building and fun.

Taking Ownership

Mud Bay is giving its staff a bigger stake in the chain's success by instituting an employee stock ownership plan.

Cyberspace Invaders

While pet specialty stores undoubtedly face growing competition from online outlets, the right approach can go a long way in protecting a brick-and-mortar retailer's bottom line from this looming threat.

5 Effective Habits of Successful Small-Business Owners

Pet retailers can improve their productivity and profitability by taking up these five effective habits shared by many successful small-business owners.

Sweet Dreams

One veteran independent pet specialty retailer reveals the challenges that keep him up at night, as well as how his store's approach to customer service helps him sleep easier.

The Right Direction

Pet store owners and managers can improve the performance of their business by clearly conveying their expectations to store employees.

Putting a Price Tag on Success

A tiered pricing strategy can go a long way in helping pet specialty retailers attract a broad customer base across economic and demographic spectrums.

Putting Professionalism Into Practice

The young, relatively inexperienced staff members that many pet specialty stores depend on often need a crash-course on the fundamentals of professional retailing.

Perfecting Partnerships

Retailers can improve their stores' sales and profitability by taking full advantage of the services offered by pet specialty distributors.

Show Strategy

Retailers can ensure that they have a successful trade-show experience by making solid plans and taking advantage of every opportunity presented by the event.

Capital Catalysts

Drawn by the ongoing strength of the pet care market, private-equity investors are inexorably changing the industry landscape, and providing significant opportunities and challenges to pet specialty retailers along the way.
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