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Archive »Management

Encouraging Personal Authority

When carried out correctly by retailers, empowering store associates to make some decisions on their own will result in exceptional service for customers.

Learning to be Likeable

In order to cultivate a loyal customer base, pet store employees must first know what they are really selling.

Building a Better Staff

The Pet Store Pro free online retail training program puts a team of experts within reach for pet specialty retailers.

A Roadmap for Success

Launching and sustaining a healthy retail pet business requires building and updating a comprehensive plan.

Taking the Bite Out of Predatory Pricing

Grave concern about the deep-discounting strategies online retailers use to capture market share is driving a growing number of independent retailers to demand fair pricing policies from pet food manufacturers.

Phillips Gets iT

Phillips Pet Food & Supplies offers independent pet retailers a variety of valuable business resources in its iT Kit program.

Diving Into the Data Stream

In today’s highly competitive, high-tech retail environment, pet stores that do not understand how to obtain and utilize key sales and customer information risk drowning in their own ignorance.

Building a Self-Motivated Staff

By focusing on posing the right questions instead of giving advice, pet store owners and managers can help their employees take responsibility for solving their own motivational problems.

Investing in Retention

Understanding that its staff is its biggest asset, Mud Bay goes above and beyond to make sure that every employee feels valued.

A Family Celebration

Mud Bay's annual Mudstock event gathers every member of the chain's staff for a day of learning, team-building and fun.

Taking Ownership

Mud Bay is giving its staff a bigger stake in the chain's success by instituting an employee stock ownership plan.

Cyberspace Invaders

While pet specialty stores undoubtedly face growing competition from online outlets, the right approach can go a long way in protecting a brick-and-mortar retailer's bottom line from this looming threat.
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