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Great Expectations

Five pet specialty retailers share the essential attributes that every retail manager should have.

Plastic Protections

Failure to keep their customers' credit card information secure can result in crippling penalties for pet stores.

What Tomorrow Brings

Pet Business examines three major challenges that threaten the pet industry's well-being, and how retailers should prepare for what it is to come.

Leadership Checklist

The best storeowners and managers are those who can get the most from their staff.

In With the New

Five pet specialty retailers share their resolutions for enhancing the health of their businesses in the upcoming year.

Managing Margins

Facing unprecedented competition and pricing pressures, independent pet retailers must be sure that they are using the right margin strategy to keep their businesses profitable.

A Narrowing Pipeline

Will consolidation among pet industry distributors make it more difficult for independent retailers to access the products they need to set themselves apart from their competition?

A Move Toward Equality

As the Marketplace Fairness Act, otherwise known as the online sales tax, moves to the House, brick-and-mortar retailers should understand how it could affect their operations if it passes.

Learning to Profit

Retailers can and should use a formal, consistent employee-training program to grow their businesses.

Getting a Handle on Healthcare

While the ultimate impact of the new Patient Protection and Affordable Care Act remains to be seen, some of the challenges and opportunities that it will present to pet retailers are already apparent.

The Power of One

Facing an unprecedented amount of competition and economic pressure, single-store pet retailers must be nimble in leveraging their unique strengths or fall by the wayside.

Mind Your Managers

The challenge of finding, developing and retaining good store managers can be made much easier if storeowners take the right steps.
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