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Phillips Gets iT

Phillips Pet Food & Supplies offers independent pet retailers a variety of valuable business resources in its iT Kit program.

Diving Into the Data Stream

In today’s highly competitive, high-tech retail environment, pet stores that do not understand how to obtain and utilize key sales and customer information risk drowning in their own ignorance.

Building a Self-Motivated Staff

By focusing on posing the right questions instead of giving advice, pet store owners and managers can help their employees take responsibility for solving their own motivational problems.

Investing in Retention

Understanding that its staff is its biggest asset, Mud Bay goes above and beyond to make sure that every employee feels valued.

A Family Celebration

Mud Bay's annual Mudstock event gathers every member of the chain's staff for a day of learning, team-building and fun.

Taking Ownership

Mud Bay is giving its staff a bigger stake in the chain's success by instituting an employee stock ownership plan.

Cyberspace Invaders

While pet specialty stores undoubtedly face growing competition from online outlets, the right approach can go a long way in protecting a brick-and-mortar retailer's bottom line from this looming threat.

5 Effective Habits of Successful Small-Business Owners

Pet retailers can improve their productivity and profitability by taking up these five effective habits shared by many successful small-business owners.

Sweet Dreams

One veteran independent pet specialty retailer reveals the challenges that keep him up at night, as well as how his store's approach to customer service helps him sleep easier.

The Right Direction

Pet store owners and managers can improve the performance of their business by clearly conveying their expectations to store employees.

Putting a Price Tag on Success

A tiered pricing strategy can go a long way in helping pet specialty retailers attract a broad customer base across economic and demographic spectrums.

Putting Professionalism Into Practice

The young, relatively inexperienced staff members that many pet specialty stores depend on often need a crash-course on the fundamentals of professional retailing.
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