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Archive »Retailer Profiles

A Spot-On Approach

The Wet Spot Tropical Fish in Portland, Ore., earned its status as an award-winning live animal retailer by focusing on unusual freshwater tropical fish and aiding the success of its loyal customer base of aquarium hobbyists.

From Hip to Healthy

Over the past decade, Chicagoland’s Two Bostons pet store chain has thrived by responding to a changing marketplace and delivering a healthy dose of customer service.

Baked with Love

Whether it is through homemade treats or donations to local shelters and rescues, Barks, Bones, & Biscuits Bakery—the 2015 Retailer Excellence Award winner for Community Service Excellence—is helping make sure North Carolina's dogs get the care they need.

A Family Celebration

Mud Bay's annual Mudstock event gathers every member of the chain's staff for a day of learning, team-building and fun.

Going the Extra Mile

Katie's Pet Depot has thrived in the face of competition from big-box and Internet-based retailers by providing best-in-class services to pet owners in the local community.

Good Neighbor, Great Retailer

From educating the community about quality natural pet food to promoting animal fire rescue, Natural Pawz has been increasing awareness of the need to protect Houston's furry residents.

Sweet Dreams

One veteran independent pet specialty retailer reveals the challenges that keep him up at night, as well as how his store's approach to customer service helps him sleep easier.

Seasonal Success

Located in the tony seaside community of Bethany Beach, Del., Yuppy Puppy has made an art form out of converting summer tourists into a loyal and profitable customer base.

A Personal Odyssey

At Odyssey Pets in Dallas, customers are treated to a menagerie of sought-after services and down-to-earth, unassuming courtesy.

Growing a Retail Brand

Parker's, in Chicago, has evolved from a boutique into an “independent-box store,” meeting the needs of residents in the city's Hyde Park neighborhood.

Just Keep Swimming

Three successful fish-focused independent pet retailers illustrate the many challenges and opportunities facing the aquatics category.

All Customers Considered

All Pets Considered in Greensboro, N.C., has tailored its product selection and services to meet changing consumer demands in its 22-year run.
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