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Going the Extra Mile

Katie's Pet Depot has thrived in the face of competition from big-box and Internet-based retailers by providing best-in-class services to pet owners in the local community.

Good Neighbor, Great Retailer

From educating the community about quality natural pet food to promoting animal fire rescue, Natural Pawz has been increasing awareness of the need to protect Houston's furry residents.

Sweet Dreams

One veteran independent pet specialty retailer reveals the challenges that keep him up at night, as well as how his store's approach to customer service helps him sleep easier.

Seasonal Success

Located in the tony seaside community of Bethany Beach, Del., Yuppy Puppy has made an art form out of converting summer tourists into a loyal and profitable customer base.

A Personal Odyssey

At Odyssey Pets in Dallas, customers are treated to a menagerie of sought-after services and down-to-earth, unassuming courtesy.

Growing a Retail Brand

Parker's, in Chicago, has evolved from a boutique into an “independent-box store,” meeting the needs of residents in the city's Hyde Park neighborhood.

Just Keep Swimming

Three successful fish-focused independent pet retailers illustrate the many challenges and opportunities facing the aquatics category.

All Customers Considered

All Pets Considered in Greensboro, N.C., has tailored its product selection and services to meet changing consumer demands in its 22-year run.

Barking Broader

Woof Gang Bakery, a franchise retailer based in Orlando, Fla., positions itself for sustained growth.

The Bigger They Are...

PetSmart and Petco have dominated the retail pet care market for the past 20-plus years, but the tide may be turning against the two big box stores as other retailers get more savvy and consumer's tastes change.

Catering to Posh Pets

With its flagship “Lifestyle Center” in Beverly Hills, Calif., Pussy & Pooch is redefining what a pet store can be.

The Cat's Meow

Ailurophile entrepreneurs in Mexico City prove that there is indeed a market for cat-centric retail.
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The 2018 Pet Business Top 25 Retailers list shows that North America’s largest pet store chains continued to experience phenomenal growth over the past year—a trend that shows no signs of slowing.

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How to Capitalize on the Pet Space Trend

By offering pet-friendly patios and relaxation areas, store owners can improve their customer service and ultimately boost business.
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