Wowed in the Pet Store


A few months ago I visited my local pet store, where I’ve been shopping for about five years. I didn’t realize I had left my wallet on my dining room table. I spent 30 minutes in the store, picking up cat food, treats, litter and catnip toys. When I got to the register and tried to pay, I was shocked to find my wallet missing from my purse. My total had come to just over $40, and the products were bagged and ready to go.

I apologized to the owner profusely and got ready to leave the store empty handed. Instead, the owner told me to take the bags home and to return the next time I was near to store to give her the cash. Since she was closing soon, I promised to return the next day with the money. She smiled and told me it was not a big deal. My mind was put at ease and my embarrassment faded away.

This one act of trust went a long way with me. I will continue to frequent my local pet store to purchase everything pet related—but now I double-check that I have my wallet before each visit. The lesson for retailers? Wowing a customer is incredibly important, and stores that go the extra mile will certainly reap the rewards.

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