May 2016

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In this Issue

Dream Home

A pet bird’s cage should be chosen with great care and attention to detail to ensure its health, safety and quality of life.

Becoming a Franchise Player

Creating the perfect combination of business model and franchisees is no easy feat.

Face-to-Face Value

While this year’s Global Pet Expo drew a record crowd of buyers and exhibitors, the real success of the event can be measured by the many business-driving connections that were made at the show.

Blueprints for Success

Franchise operations have proven to be a force in the world of pet retailing, thanks to the valuable guidance that they provide to storeowners and the consistent experience they offer shoppers.

Tomorrow’s Trends Come to Life at Global Pet Expo

What will make pet store cash registers ring in 2016 and beyond?

Summer Safety

Dog owners want to participate in summer outdoor activities, and retailers and manufacturers are helping pups stay safe.

Education Drives Innovation at SuperZoo

Doug Poindexter, president of the World Pet Association, discusses the wide range of educational opportunities that retailers will find at this year’s edition of SuperZoo in Las Vegas.

Chipping In

By encouraging customers to have their animals microchipped, retailers and service providers can promote responsible pet ownership and help cast our industry in a positive light.

Learning to be Likeable

In order to cultivate a loyal customer base, pet store employees must first know what they are really selling.

The Best of Both Worlds

Bobbi Panter, owner of Bobbi Panter Pet Products, discusses her recent partnership with Antwan André Patton, better known as Big Boi from the hip-hop duo Outkast.

Serving Them Well

Today’s pet bowls, diners and feeders do more than just hold food and water. They play a big role in keeping dogs healthy, encouraging activity and providing peace of mind for pet owners.

Natural Pest Solutions

Manufacturers in the natural flea and tick solutions category are prioritizing alternatives to chemical ingredients.

Cats on the Move

By stocking up on great products and providing smart customer service, retailers can make feline travel products a real profit center.

Picture of Health

The market abounds with skin and coat care products that address a pet’s needs from nose to tail.

The Good, the Bad, the Ugly

Hardly one-dimensional, green snakes, water snakes and garter snakes can be both fascinating and a bit tricky to own and care for.

The Scoop on Litter Boxes

Retailers who are familiar with the different attributes of litter products are in the best position to advise customers purchasing these products for their small pets.

Pumping Up Sales

Understanding the ins and outs of the pumps and filters category is a great way for retailers to boost sales and help customers make the most appropriate purchasing decisions.

A New Breed of Standards

The Pet Express retail chain seeks to elevate standards in the live-animal sales sector of the industry by setting the example and collaborating with retailers and breeders to raise the bar.

Bad Apples

As an industry, we must fight against the few people who do not care about the animals in their charge.
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