Honoring Retail Excellence
Pet Business, Wholesalepet.com and the organizers of Global Pet Expo recognized eight outstanding pet specialty retailers at the seventh-annual Retailer Excellence Awards presentation at Global Pet Expo.
And the winners are...
Best Overall Single-Store Retailer
Santa Fe, N.M.
Teca Tu has spent more than two decades engaging pet owners with an award-winning approach to retail that focuses on unique, locally-made products, customer service and giving back to the community.
Best Overall Multi-Unit Retailer (2-10 Stores)
Agri Feed Pet Supply has been serving pet owners in its community for more than 40 years as a family-owned and -operated retailer. Over that time, it has earned numerous awards as a top destination for pet products from local media outlets and has garnered recognition for its support of a wide variety of charitable organizations.
Best Overall Multi-Unit Retailer (10+ Stores)
Bentley’s Pet Stuff has experienced phenomenal growth over the past several years, expanding from 15 to more than 120 stores in just two years without losing its dedication to providing only the best-quality products for pets and highest level of service to pet owners.
Best Live Animal Retailer
Selden & Oakdale, N.Y.
Jungle Bob’s Reptile World is a true destination retailer that showcases a wide variety of species from various habitats, even allowing customers to touch and handle some of these animals through its Animal Encounters program, which is supervised by an expert staff with more 150 years of combined husbandry experience.
Best Multi-Service Retailer
Woof! Orlando has a decade-long history of offering local pet owners a safe and reliable place to bring their animals for everything from playcare to overnight slumber parties to grooming, not to mention a well-curated selection of healthy food, treats and more.
Merchandising & Store Design Excellence
Riverfront Pets features a modern yet inviting shopping environment, which combines clean, metal fixtures with warm wood flooring and accents.
Customer Service Excellence
Bay State Pet & Garden Supply has demonstrated a 20-year commitment to delivering the highest level of service to local pet owners, who describe the store using terms such as accommodating, friendly and knowledgeable.
Community Service Excellence
Natural Pawz has spent the past 13 years reaching outside the four walls of its stores to supporting the local communities they serve, including playing an important role in relief efforts in the wake of the devastation that Hurricane Harvey wrought on the Houston area.