PetSmart Grows Relationship with Deliv
PetSmart expanded its collaboration with Deliv, a delivery company, in order to extend same-day delivery service to more parts of the country. PetSmart will now offer same-day delivery service from Deliv to 33 metro markets across 23 states. The service was previously only available in 19 markets.
PetSmart customers can select time-tailored same-day and scheduled delivery service in more than 1,400 cities. In addition to the metro areas that Deliv already covers, the PetSmart.com delivery service is now also available in the following 14 new markets: Austin, Charlotte, Cincinnati, Columbus, Denver, Kansas City, Minneapolis, Orlando, Phoenix, Pittsburgh, Sacramento, San Antonio, San Diego and Tampa.
“As the trusted partner to pet parents and pets in every moment of their lives, we are continually looking for ways to make the shopping experience easier and more convenient for pet parents,” said Eran Cohen, chief customer experience officer, PetSmart. “We are excited to expand our collaboration with Deliv so that our shoppers can select where, when and how they want their products delivered. From same-day delivery to a scheduled timeframe two days out and with a multi-hour delivery window, Deliv’s focus and expertise in tailored home delivery service is helping us meet the needs of today’s pet parent lifestyles.”
PetSmart.com customers can schedule specific delivery windows and know exactly when their orders will arrive thanks to Deliv’s real-time GPS tracking feature. Delivery can be set within a few hours of purchase and up to two days later. Deliv is immediately notified by PetSmart upon a same day or scheduled online order being placed and then a Deliv driver picks up the items from the nearest PetSmart location turning hundreds of PetSmart stores into localized fulfillment resources.
“PetSmart is a true leader in pet specialty and omnichannel retail," said Deliv founder and CEO, Daphne Carmeli. "From its recent accomplishment of 17 million meals donated under its Buy a Bag, Give a Meal program to using Deliv to improve the customer experience and streamline online order fulfillment, this is a company that not only has a clear vision, but knows how to execute on that vision at every level. As a pet parent and loyal PetSmart shopper myself, and on behalf of Deliv’s employees, investors and partners, I can say our entire team is inspired by PetSmart’s commitment to its customers, pets, and to us. PetSmart’s decision to choose Deliv as a local delivery partner demonstrates significant validation of our model. We look forward to growing together.”