Celebrating Retail Excellence
April 1, 2013
Pet Business got together with the organizers of Global Pet Expo to present the second-annual Retailer Excellence Awards.

 

 

 

At Global Pet Expo 2013, show organizers and Pet Business Media partnered to present the second-annual Global Pet Expo Retailer Excellence Awards, a program designed to honor outstanding independent pet stores in a variety of categories, such as Merchandising Excellence and Best Live-Animal Specialty Store. The awards ceremony was held at the Pet Industry Breakfast at the beginning of day two of the show. This year’s winners are:

 



Best Overall Single-Store Retailer
Sponsored by Coastal Pet Products
West Lebanon Feed & Supply -  West Lebanon, N.H.
Awarded to Curt and Sharon Jacques, the Best Overall Single-Store Retailer award recognizes a single-store retailer for excelling in sales, customer service, store design,
merchandising and community service.

 

 

Best Overall Multi-Unit Retailer
(less than 10 stores)
Sponsored by Coastal Pet Products
Paws Natural Pet Emporium - Richland, Wash.
Awarded to Doyle and Dorothy Hunter, the Best Overall Multi-Unit Retailer (less than 10 stores) award recognizes multi-unit retailers with less than 10 stores for excelling in sales, customer service, store design, merchandising and community service.

 

 

Best Overall Multi-Unit Retailer
(10 or more stores)
Sponsored by ProLabs
Kriser’s - Chicago
Awarded to Brad Kriser and Ken Grouf, the Best Overall Multi-Unit Retailer (10 or more stores) award recognizes multi-unit retailers with more than 10 stores for excelling in sales, customer service, store design, merchandising and community service.

 



Best Live-Animal retailer
Sponsored by ProLabs
Absolutely Fish - West Clifton, N.J.
Awarded to Patrick Donston, the Best Live-Animal Retailer award recognizes excellence in sales, promotion, display, and concern and knowledge of a dedicated live-animal category.

 


Merchandising Excellence
Sponsored by Angels’ Eyes
Treats Unleashed - Chesterfield, Mo.
Awarded to Teresa and Ian Miller, the Merchandising Excellence award recognizes their outstanding creative techniques to promote sales and services.

 

 

Multi-Service Excellence
Sponsored by Richell USA Inc.
Healthy Spot - Santa Monica, Calif.
Awarded to Andrew Kim and Mark Boonnark, the Multi-Service Excellence award recognizes their effective offering of a broad spectrum of services, including grooming, training and boarding.

 


Excellence in Store Design
Sponsored by Richell USA Inc.
Royal Pets Market & Resort - Carollwood, Fla.
Awarded to Denise Wolin-Gore and
Joe Gore, the Excellence in Store Design award honors excellence in overall store design, including merchandising displays, store layout, curb appeal and more.

 


Marketing Excellence
Sponsored by Cardinal Pet Care
TailsSpin - Savannah, Ga.
Awarded to Jusak Yang Bernhard and Jeffrey Manley, the Marketing Excellence award honors effective execution in sales and promotional techniques to increase sales and customers, including the use of advertising, public relations, social media and more.

 


Customer Service Excellence
Sponsored by Cardinal Pet Care
Chew On This Dog Barkery - Frankfort, Ill.
Awarded to Teresa Kara, the Customer Service Excellence award recognizes an unmatched level of customer service and a strong familiarity with products and services.

 


Community Service Excellence
Sponsored by Wholesalepet.com
Chuck & Don’s - Mahtomedi, Minn.
Awarded to Chuck Anderson and Bob Hartzell, the Community Service award recognizes fellowship, integrity and a clear demonstration that the retailer is committed to giving back to the community.

 


Pet Business and the organizers of Global Pet Expo are already preparing for the third-annual edition of the Retailer Excellence Awards, which will be held at next year’s Global Pet Expo, March 12-14, 2014, in Orlando, Fla. The nomination process is expected to open within the next few months. For more information about the awards, visit petbusiness.com or globalpetexpo.org.