To help during the COVID-19 crisis, Royal Canin is offering all cat and dog owners access to Ask.Vet's vet chat service for free to connect them to a licensed veterinarian 24/7 from the safety of their home.
While the service doesn't replace a pet owner's trusted veterinarian, it can provide quick access to guidance at the moment of concern and determine if an immediate visit to their veterinarian is required. Notes from each chat are securely saved and will be provided for pet owners to share with their veterinarian to ensure proper follow-up as needed.
To access the service, pet owners can connect here or can text chatnow to 67076. Pet owners will be able to ask any health-related questions ranging from "My dog has a wound. How do I know if it is infected?" to "My cat is vomiting, is this an emergency?". Ask.Vet veterinarians will help determine if the concern requires emergency assistance, if an additional consultation with the pet owner's vet is needed, or if the pet needs to be monitored. They can also help answer questions regarding nutrition, behavior, lifestage and more.
"At Royal Canin, we put cats and dogs first in everything we do, and veterinary care is an essential part of a pet's health," said David Everson, chief marketing officer of Royal Canin. "During this time of uncertainty, we feel compelled to help, which is why we're offering this service to any pet owner who needs assistance."