Independent Pet Partners (IPP) offers a variety of high-touch, wellness -focused services including day care, training, self-wash, bathing and grooming—offerings through which Brian Murphy, president of IPP, says an emphasis on education and quality build trust and long-term relationships wi…
Given the vital role that the right nutrition plays in a pet’s health, it’s no surprise that Independent Pet Partners (IPP) made “Nourishment” the foundation and first of its 5 Pillars of Pet Wellness®. To achieve wellness through food, IPP believes each diet should be unique, with the goal …
In many ways, the EarthWise Pet retail and service chain has been more than 40 years in the making, but its leadership has its sights firmly set on the forces that will shape the future of neighborhood pet stores.
There aren’t many pet retailers who would have guessed that a worldwide pandemic would turn their world upside down and make e-commerce a requirement for staying in business. EarthWise Pet, however, was prepared for the turbulence.
Trusting individuals to represent your brand in a positive and impactful way is no small task, but with the right business model and the right franchisees, it can exponentially grow your business. This has been EarthWise Pet’s experience, as the pet retail and service brand first started fra…
The success of this Connecticut-based retailer illustrates the importance of prioritizing service over sales to build customer loyalty.
Patricia Harris Zeller has made the Animal Connection into a prime example of what creative marketing can accomplish.
The product of a lifelong love of pets and industry experience, Most Valuable Pets has set itself apart as an exceptional retailer of live animals and supplies for almost 27 years.
Driven by a love for dogs, a deep understanding of pet nutrition and a commitment to personalized, caring customer service, Nancy Guinn has built Dog Krazy into a five-store success story.
In just a few short years, Ben and Lisa Prakobkit have grown their store, The Modern Paws, into an award-winning operation known for impeccable store design and standout customer service.
After spending the past 33 years building a reputation as one of the premier pet specialty retailers in the Pacific Northwest, the 23-store Pet Pros chain stands poised for a new era of growth built on the foundation of its “four pillars” of natural, healthy products, education, fun and community.
For nearly 20 years, Angels' Eyes has been the brand that pet owners turn to for help in eliminating their dogs' unsightly tear stains.
At Mounds Pet Food Warehouse, which is commemorating 50 successful years in business, community comes first.
Lindsy Argenti, marketing manager for Coastal Pet Products, discusses how the company's longtime success continues to be driven by its partnerships with independent retailers.
Lori R. Taylor, CEO and founder of TruDog, is determined to help dogs live longer, happier and healthier lives by providing nutritious, clean pet food.
Steve Rosenfeld, CEO of F.C. Sturtevant, discusses how this pioneer in skincare continues to innovate a category that is so important to the health and well being of pets.
After losing their own beloved pet, Barbara and Howard Ratner opened Holistic Pet Cuisine, beginning a journey to change the lives of countless pets through holistic nutrition.
Through educational programs, lectures and the occasional TV appearance, Jungle Bob's Reptile World brings the unique charm and personality of reptiles to an audience far beyond its in-store customer base.
Agri Feed Pet Supply prides itself on offering exceptional customer service and has a passion for giving back to the community and donating to charity. These factors have helped this family-owned pet store withstand the test of time since 1976.
Located in Santa Fe, N.M, Teca Tu embraces its community and regional culture in every aspect of its business, making it a standout pet specialty retailer in its home city and beyond.