The success of this Connecticut-based retailer illustrates the importance of prioritizing service over sales to build customer loyalty.

Patricia Harris Zeller has made the Animal Connection into a prime example of what creative marketing can accomplish.

The product of a lifelong love of pets and industry experience, Most Valuable Pets has set itself apart as an exceptional retailer of live animals and supplies for almost 27 years.

Driven by a love for dogs, a deep understanding of pet nutrition and a commitment to personalized, caring customer service, Nancy Guinn has built Dog Krazy into a five-store success story.

In just a few short years, Ben and Lisa Prakobkit have grown their store, The Modern Paws, into an award-winning operation known for impeccable store design and standout customer service.

After spending the past 33 years building a reputation as one of the premier pet specialty retailers in the Pacific Northwest, the 23-store Pet Pros chain stands poised for a new era of growth built on the foundation of its “four pillars” of natural, healthy products, education, fun and community.

For nearly 20 years, Angels' Eyes has been the brand that pet owners turn to for help in eliminating their dogs' unsightly tear stains.

At Mounds Pet Food Warehouse, which is commemorating 50 successful years in business, community comes first.

Lindsy Argenti, marketing manager for Coastal Pet Products, discusses how the company's longtime success continues to be driven by its partnerships with independent retailers.

Lori R. Taylor, CEO and founder of TruDog, is determined to help dogs live longer, happier and healthier lives by providing nutritious, clean pet food.

Steve Rosenfeld, CEO of F.C. Sturtevant, discusses how this pioneer in skincare continues to innovate a category that is so important to the health and well being of pets.

After losing their own beloved pet, Barbara and Howard Ratner opened Holistic Pet Cuisine, beginning a journey to change the lives of countless pets through holistic nutrition.

Through educational programs, lectures and the occasional TV appearance, Jungle Bob's Reptile World brings the unique charm and personality of reptiles to an audience far beyond its in-store customer base.

Agri Feed Pet Supply prides itself on offering exceptional customer service and has a passion for giving back to the community and donating to charity. These factors have helped this family-owned pet store withstand the test of time since 1976.

Located in Santa Fe, N.M, Teca Tu embraces its community and regional culture in every aspect of its business, making it a standout pet specialty retailer in its home city and beyond.

At Woof! Orlando, owner Michelle Olds and her team provide dogs with a human-grade experience, whether they come in for a quick grooming appointment or an overnight stay.

Kriser's has combined a passion for helping animals with strong retail acumen and strategic planning to build a successful pet store chain that is growing in markets across the United States.

Riverfront Pets' beautifully designed interior reflects the level of care and love its owners put into every aspect of providing quality products and care for local pets.

The CountryMax chain unifies its many locations through standout store design and a reputation built on excellence.

By offering a unique product selection, coupled with exceptional customer service in a fun and entertaining environment, independent pet stores can come out ahead of the pack.