Independent Pet Partners (IPP), the parent company of independent brands Loyal Companion, Chuck & Don’s Pet Food & Supplies, Kriser’s Natural Pet and Natural Pawz, has started a new same-day delivery initiative.
Through a company-first partnership with Uber Direct, pet parents can now receive same-day delivery of their favorite food, treats, toys, food and more – aligned to the retail brands’ ongoing wellness programs. Customers can shop for products online and select Same-Day Delivery at checkout. Products will then be picked up and dropped off on their doorstep through contactless delivery via Uber, often within hours. Additionally, all same-day deliveries in 2021 will be powered by the Uber app so people can easily order from any mobile device.
The parent company also enhanced a current shipping offering for Chuck & Don’s customers to get their favorite independent, exclusive brands across the country through FedEx.
Customers have the option to purchase items online and request curbside or in-store pick-up. IPP also offers Autoship subscription services for pet owners.
“These new digital partnerships make it even easier for pet owners to purchase their pet essentials from their favorite local store, supporting their local neighborhood and communities,” said Jeff David, IPP founder and CEO. “This is all part of our continued effort to find helpful solutions to ensure premium brands and best-in-class service is available to our customers anytime, anywhere.”
In addition to providing convenient shopping and delivery options for consumers, IPP is bringing a new name and new perks to its Loyalty program. Starting in 2021, the loyalty program will be known as Wellness Pass, which pays homage to the company’s core belief in pet wellness and their creation of the 5 Pillars of Pet Wellness. Through the improved loyalty program, customers now receive up to three free bags of food each year, in addition to the current 5 percent back in rewards they earn on all of their purchases including all products and services.