Petco 2022 ESG Report

Petco has unveiled its third annual environmental, social and governance (ESG) report, detailing the company's progress in its commitment to responsible pet care, helping people thrive and preserving the health of the planet.

"Petco's goal of being the most trusted resource in pet care means continuing to improve lives by offering the fully integrated services and premium, sustainable products pet lovers are looking for," said Petco CEO Ron Coughlin. "Whether it's offering sustainable products and services, expanding access to pet health and wellness or making tangible progress in our diversity, equity and inclusion (DEI) efforts, we're committed to delivering on our mission while driving growth and providing long-term value to our stakeholders. I'm delighted to share how we supported these goals in 2022."

Since its inaugural ESG report, published in 2021, the success of Petco's strategy has been evidenced by financial performance and new pet parents joining the health and wellness company on its mission to improve lives. In 2022, Petco increased its net revenue by 3.9 percent to $6 billion—in addition to an 18 percent increase the previous year—and added around 1 million active customers to its base.

Highlights from Petco's 2022 ESG report and other achievements thus far include:

Preserving the health of our planet 

  • More than 6 million single-use plastic polybags eliminated from its owned-brand supply chain
  • Ranked among the top 12 percent of North American retail companies in the S&P Global Corporate Sustainability Assessment (CSA)—the first time Petco placed on the CSA
  • 95 percent of Petco pet care center signage was printed on more sustainable materials
  • Produced approximately 780 MWh of electricity a year through solar panels at its national support center
  • Ranked 11th among retailers in Newsweek's "America's Most Responsible Companies 2023"

Helping people thrive

  • Increased representation of people of color among new hires to 42 percent and maintained a strong representation of women new hires at nearly 65 percent
  • Increased every non-trainee employee's base wage to at least $15 an hour
  • Maintained employee healthcare benefit premiums flat for the third year in a row
  • Announced new investments in employee benefits including fertility care, medical travel and mental health
  • Expanded employee resource groups to facilitate engagement activities that increase cultural competencies, educate Petco partners (employees) on issues faced by affinity group members and deepen workplace connections

Setting the standard in responsible pet care

  • Became the first pet retailer in history to be awarded the American Humane Certified™ Seal of Approval
  • Aquacultured more than 92 percent of the aquatic life sold at Petco pet care centers
  • Through the Think Adoption First program, Petco pet care centers partnered with Petco Love to help nearly 7 million pets to date find loving new families
  • Supported Petco Love's mission of making communities and pet families closer, stronger and healthier by:
    • Raising $26 million
    • Reuniting nearly 18,000 pets with their families thanks to Petco Love Lost
    • Providing shelters and animal welfare organizations with $9 million in grants
  • Became the first major pet retailer to stop selling human or bark-activated shock collars in 2020
  • Removed traditional rawhide options from its shelves in favor of safe and highly digestible alternatives in 2021

"By continuing to drive industry leadership through investment and innovation, we are making progress toward achieving bold commitments, like our strategy to increase our assortment of sustainable pet products to 50 percent by the end of 2025," said Petco vice president of sustainability, Francesca Mahoney. "Our sustainability strategy is in direct response to customer demand for quality, sustainable products and services that improve their pets' health and wellbeing."