What can pet stores do when a brand they have invested time and effort into suddenly jumps into a new retail channel or—maybe even worse—aligns itself with an online outlet that offers retail pricing below what most brick-and-mortar establishments pay at wholesale?

With all the talk about Millennials over the past several years, it may seem impossible that pet industry prognosticators could have underestimated the impact that these consumers have had—and will continue to have—on our marketplace.

Are you ready to market your services to a whole new generation of pet owners? Let's hope so, because your ability to do so is sure to impact your grooming business—for better or worse.

Remember when it was easy to build and sustain a successful pet retail operation? Yeah, neither do I.

Could shoppers' post-election hangover end up putting a lump of coal in retailers' stocking this holiday season?

Retailers must look beyond high profit margins to ensure that products deliver true health benefits.

Retailers themselves are the stars that have the most sway with the pet owners who come into their stores—or at least they should be.

After spending several weeks exploring just about every facet of the Mud Bay retail operation, I came away with one burning question. Can they please open a store in my neighborhood?

Just about every pet retailer is trying to devise a winning strategy for engaging Millennials, but will doing so require them to move away from the brand equity they have worked so hard to build with shoppers over the years?

The pet industry may be on the brink of a new round of consolidation, and this time the result could have dire consequences up and down the supply chain.

Is Walmart paying its employees better than you are paying yours? For the sake of your business—and your staff—I hope not.

Baby Boomers will slow their spending on pets, the Internet will become a formidable source of competition, and the product trends that have largely driven pet store success will stop paying big dividends to the retailers that were early adopters.

Are independent brick-and-mortar pet shops being quietly phased out by vendors looking to punch their own ticket on the freight train that is Internet retailing?