Paul Allen, founder and CEO of the 142-store Woof Gang Bakery & Grooming franchise, discusses how the chain has continued its impressive growth even during a pandemic.

Valuable insights about the company’s performance, operations and strategies over the past few years can help indies craft their own strategies to compete with the increasingly dangerous big-box chain. 

These are the factors that every pet specialty retailer should consider when devising a strategy for doing business after the COVID-19 crisis subsides.

Retailers must do their own part to make sure they are maximizing the value delivered by their suppliers by treating them as true partners.